Finance Product & Transformation Communication Manager - Vice President - Consumer & Community Banking

Chase is seeking an experienced communicator to support internal communications for the Finance Product & Transformation team.

As a Finance Product & Transformation Communication Manager within Chase, you will be responsible for developing branding and communication strategies to support the roll out of emerging technology platforms and systems. You will partner with senior executives to create content that promotes training, understanding, and user adoption. This includes designing and delivering written communications and presentations, as well as helping to plan internal events, such as technology workshops and teach-ins.

Job responsibilities:

• Create and execute a holistic communications strategy tailored to the needs of the organization.
• Drive the creative branding that will be used in communications, giving the organization a recognizable identity.
• Research, develop, and write internal communications that engage employees and amplify the work of the Finance Product & Transformation team, including PowerPoint slides and other material for town halls and internal conferences.
• Help plan employee engagement/adoption events, such as office hour call-in events and roadshow technology demonstrations/teach-ins.
• Support and evaluate results of communications with the team.
• Build and maintain relationships with executives and subject matter experts.

Required qualifications, capabilities, and skills:

• 7+ years of communications experience in a large matrixed organization.
• Strong executive presence and experience working with and counseling senior leaders.
• Excellent writer with background in journalism and or/similar role in corporate communications, marketing or social media.
• Strong project management skills with the ability to handle large-scale, complex projects with discipline and precision.
• Skilled interviewer who is able to gather information on complex topics and identify what's needed for clear and concise communications, avoiding unnecessary details.
• Proven ability to exercise sensible reasoning in a fast-past environment.
• A self-starter with the confidence to pitch fresh ideas, think creatively, and solve problems.
• Excellent verbal, written, and interpersonal communication skills.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.