Department: Wolt Finance & Strategy

At Wolt, our Support team is at the heart of creating joyful experiences for customers, courier partners and merchants. The Support Finance & Strategy team turns data into decisions – making sure we deliver great service while staying disciplined on costs.

We’re now looking for a Manager, Finance & Strategy to partner with our Support Operations teams. In this role, you’ll own the financial models, analytics and planning processes that sit behind our global support operations.. You’ll work closely with Support leadership, Workforce Management and S&O to connect operational reality to financial outcomes and help us make smarter, faster decisions.

What you’ll be doing

Day-to-day in this role you’ll:

•  Own and develop cost models across regions, ensuring robust methodology, clean inputs and clear documentation.
• Lead weekly and monthly performance reviews (e.g. WBR) by synthesising Support OKRs, financials and operations metrics into crisp insights and recommendations for leadership.
• Partner with Support Operations and Workforce Management to build and back-test capacity, scheduling and cost plans.
• Design and maintain allocation keys and cost attribution logic (local vs SSC vs outsourced; supported country mapping; to fairly and transparently reflect Support economics.
• Run deep-dive variance analyses vs budget, explaining root causes, separating structural vs one-off effects, and quantifying impact of actions or policy changes.

Our humble expectations 

• 5+ years of experience in finance, strategy, analytics or similar, ideally in an operations-heavy or customer support environment. (IB background is preferred)
• Strong analytical and modelling skills in Excel/Sheets (comfort with complex formulas, driver-based models and scenario analysis); experience working with BI tools and SQL/Looker/Snowflake is a plus.
• Proven track record of turning data into clear stories and recommendations for senior stakeholders, both in written materials and live discussions.
• Experience working as a business partner with cross-functional teams (e.g. Operations, WFM, Product, Regional Finance), balancing short-term firefighting with long-term improvements.
• Comfort with ambiguity and incomplete data: you can structure problems, make reasonable assumptions, and iterate quickly as better information becomes available.

What we offer

• A high-impact role at the intersection of finance, operations and analytics, where your work directly shapes how we invest in and scale our Support organisation.
• The chance to work with a global Support and Finance community, tackling challenges that span multiple regions, service models and cost structures.
• Plenty of room to build and improve: from cost models and planning templates to how we run our business reviews and tell the story of Support performance.
• A supportive, low-ego culture where we value ownership, curiosity and collaboration, plus competitive compensation and benefits in line with Wolt’s local offering.