Financial Operations Analyst

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Training will be onsite at the Foundry, BGC, Taguig for 2 weeks then once a month onsite after.

We are seeking a detail-oriented and analytical Financial Operations Analyst to join our team. The ideal candidate will play a crucial role in maintaining the accuracy of financial records, ensuring data integrity, and contributing to various internal processes at Mighty. This position involves a combination of responsibilities related to payment returns, data reconciliation, loan interest calculations and supporting the overall financial operations.

What does a day in the life as a Financial Operations Analyst look like?

• Recording payment returns and maintaining accuracy of records
• Assisting with monthly client billing / accounting reconciliations 
• Data Integrity Review Process: Reconciling system data points against supporting documentation
• Quarterly Servicing Update
• Assist with loan payment calculations / inputting loan terms into contract outlines
• Assist with preparing intermediate level financial reports in excel
• Assistance with Re-Underwriting - Review existing portfolio for compliance with contract requirements
• Ad Hoc data updates

What are the required qualifications for a Financial Operations Analyst?

• Background in finance, collections, or legal-related field
• Knowledge about compounding and non-compounding interest
• At least one year of experience in Data Processing
• At least 6 months of experience in calls (inbound and outbound)
• Above-average English Communication skills
• Must be able to perform at least intermediate Excel functions/formulas such as IF, AND/OR, SUMIFS, XLOOKUP, VLOOKUP, Filter functions, Pivot functions
• Able to submit tasks/projects with speed and accuracy

*Note: Training will be onsite at the Foundry, BGC, Taguig for 2 weeks then once a month onsite after.

Having these qualifications are helpful, but not required

• Experience extracting data from legal documents
• Experience with Google Sheets

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.