See yourself at Twilio

Join the team as Twilio’s next Financial Services Senior Strategic Account Executive.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Senior Strategic Account Executive you will drive highly analytical and consultative sales cycles with customers that are running large scale global competitively sourced compliance-heavy use case-specific businesses. This role is highly cross functional and your success will depend on building deep partnerships across product management finance support and operations.

Responsibilities

In this role you’ll:

• Manage and expand some of our most strategic Financial Services (Tier I/II) existing customer accounts.

• Develop drive and execute account strategy to consistently deliver strong revenue gross margin and gross profit results.

• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.

• Serve on a cross-functional account team with representatives from product finance support and services teams.

• Run a disciplined forecast consistently achieve goals and present guidance to executive management.

• Run highly consultative sales cycles with our largest customers with a focus on deep discovery listening to customer needs and being an effective champion for their point of view in the organization.

• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM Salesforce.

• Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Possess at least 10 years of sales experience with a minimum of 7 years dedicated to major account or strategic enterprise sales.

• Demonstrate expertise in managing or leading quantitative highly analytical products and solutions for customers.

• Accountable for relationship management cross sells upsells and solutions consulting.

• Comfortable working with business and highly technical leaders while influencing their understanding and building supportive partnerships.

• Analytical account development strategy based on using data to find opportunities and prove value.

• Demonstrated track record of managing business forecasts and financial models.

• Entrepreneurial mindset with appetite to define process and build programs.

• Record of delivering revenue and gross profit results especially for large-scale and enterprise customers.

• Excellent verbal and written communication skills.

• Bachelor’s Degree or equivalent years of experience.

Desired:

• Domain expertise from highly regulated industries such as retail/commercial/business banking investment banking Government insurance financing.

• Deep experience working with communications and/or customer engagement companies including CPAAS SMS aggregators carriers or global communications platforms.

• Software SaaS CPaas PaaS IaaS selling experience

• Experience selling API-based solutions

Location

This role will be remote based in the Northeast Region.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

*Please note this role is open to candidates outside of Colorado California New York Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $144720 - $180900.

• Based in Washington D.C. : $152760 - $190950.

• Based in New York Washington State or the San Francisco Bay area California: $160800 - $201000.

• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

Applications for this role are intended to be accepted until September 19 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Additionally Twilio participates in the E-Verify program in certain locations as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at [email protected].