Fine Art Application Support

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Fine Art Application Support

Overview: This role will provide the day to day support needed for our fine art specific applications, including Articheck, Moveware, Hanhaa and the AIMS platform. They will manage and maintain compliance related activities (CAB, SOX, etc.) and serve as a conduit between L2/3 support resources and the business.

This person will be able to troubleshoot user issues, gather data and reports from AIMS and understand what the system data reflects in business terms.

Secondarily, this role will provide knowledge and support to application development and deployment teams to aid in their efforts.

Location: This role needs to be able to report in ET US time zone hours, and can be remote but should be able to report to the NYC office on occasion.

Duties:

• Manage fine art application support tickets ensuring timely closure following SLA standards.
• Escalate issues as needed to the development team, global process owners and IT leadership.
• Provide users with solutions and direct users to training where necessary.
• Manage updates to configuration tables including Services Pricing, Department Configuration, Shuttle and Waypoint routing and GL codes.
• Provide reporting leveraging front-end reporting tools. Analyze reports gathered from back-end tools.
• Manage completion of patches and SOWs including doing initial testing in UAT, tracking UAT sign off from Global Process Owners, managing CAB (Change Advisory Board) approvals before deploying patches and updates.
• Complete any needed compliance documentation and activities including DR testing, SOX controls and evidentiary support and LeanIX documentation.
• Maintain dashboards & data sources for general use in Looker.

Experience/Skills:

• 3+ years working experience
• 1+ years working experience with technology
• Experience with ITIL platforms, ideally ServiceNow.
• Some experience providing end-user support or a demonstrated capacity to understand and troubleshoot issues.
• General familiarity with technology compliance activities.
• Ideally some experience with data analysis and/or business intelligence.
• Analytical mindset
• Able to break an issue down, do root cause analysis and troubleshoot, methodically.
• Strong spreadsheet skills (either Excel or Google Sheets)
• Able to capture issues in clear documentation.
• Able to work with and communicate effectively with a variety of stakeholders including technology associates, leaders, business partners and external vendors.

Reasonably expected salary range: $88,400.00 - $117,900.00

Category: Information Technology