FinOps Steady State Program Manager

• Strategize, implement, and maintain steady state program initiatives that adhere to organizational objectives and allow department to run more efficiently 
• Develop program assessment protocols for evaluation and improvement
• Create and evaluate (as needed) organizational standards of satisfaction, quality, and performance
• Coordinate cross-functional onboarding activities
• Formulate, organize and monitor New Customer Onboarding initiatives that may impact Steady State Operations

• Own the monthly end allocations process and proactively monitor the month end close and provide updates on issues and areas of concern
• Support the documentation, execution, and communications of the allocations processes and related issues
• Collaborate with department leadership to identify and execute process improvement opportunities
• Create, roll out, and maintain steady state processes to ensure that the department runs efficiently with the objective of maximizing customer happiness (high quality and on time deliverables) 
• Monitor progress of all Steady State Finance Operations initiatives and ensure that progress is communicated to leadership on a daily, weekly, and monthly basis
• Partner with other Pilot stakeholders to identify risks and opportunities across multiple projects within the department
• Use a data driven approach to identify trends and patterns that will help increase the team’s productivity and delight our customers
• Communicate your data driven analysis and recommendations through written reports and visualizations (charts and graphs)

• Bachelor’s degree in business administration or related field
•  Ability to thrive in a fast-paced and ambiguous environment
• Exceptional leadership, time management, facilitation, and organizational skills
• Outstanding working knowledge of change management principles and performance evaluation processes
• An analytical and data-driven decision making mentality
• Obsessively obsessed with attention to detail and leaves no stone unturned 

• Master’s degree in business administration or related field
• Previous stakeholder management skills
• Strong working knowledge of Bookkeeping processes
• Excel/GSheets modeling with the ability to own complicated models end-to-end for a senior audience

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.
Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $78,000 - $130,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.  You may view our job candidate privacy policy here.