Firmwide Onboarding - New Hire Acclimation Team - Associate

Job Description
We are reimagining the future of work at JPMorgan Chase by delivering simple and seamless experiences that allow our employees to do their best work. One key area of focus within the Employee Experience organization is to deliver an exceptional new hire onboarding journey - ensuring our new hires have a frictionless path from new hire to productive employee.
As an associate in New Hire Acclimation Team, within Firmwide Onboarding, you will be responsible for helping new hires get oriented to the firm, their location and role. The Acclimation journey pod is focused on identifying opportunities to uplift the experience, look for ways to accelerate a new hires network and ensure new hires have high touch experiences at the key moments that matter. In this role you will have the opportunity to partner with colleagues across the breath of the organization, for example from user experience and technology through to branding and communications, in order to drive change across organizational groups.
Occasional travel may be required.
Job responsibilities

• Support the team to design, develop and deliver key experiences within the acclimation journey pod book of work
• Analyze customer journey data, feedback and metrics to identify areas of opportunity for further experience uplift
• Actively manage stakeholder engagement plan, including co-ordination of the agendas, material and resolution of actions / takeaways post key meetings
• Manage and ongoing mainten stories / epics / backlog within JIRA for orientation journey pod work

Required qualifications, capabilities, and skills

• Demonstrated experience working in product/journey and/or strategy
• Customer obsessed
• Ability to identify key issues, gather and analyze data to support hypotheses and develop actionable recommendations
• Ability to build and maintain strong and productive relationships
• Strong verbal, written and presentation skills
• Team-oriented, actively participating to foster a positive work environment with peers
• Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities
• Ability to solve problems creatively and effectively
• Strong work ethic, self-starter who is creative with a 'can-do' attitude
• Proficiency in MS Excel, PowerPoint and other Office applications - ability to build senior level presentations and materials

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.