First Impressions Coordinator

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Primary Responsibilities

• Concierge level visitor experience, welcoming visitors, employees and trainees by greeting them in person or by telephone and following our visitor check-in process
• Enforce security and access protocols
• Order and distribute office supply, including specialty items for various departments
• Employee and contractor on-boarding and seating assignments at local office
• Update workplace policies and/or processes relevant to intradepartmental and cross functional business operations
• Vendor management; office suppliers, courier accounts, catering services
• Sort and distribute mail and packages daily
• Oversee general appearance of lobby area and conference rooms
• Assist with conference room center management and bookings
• Assist with conference room center management and bookings
• Event management and coordination for internal and external stakeholders, working closely with the EA team.
• Handle catering orders, delivery and set up upon request
• Manage and respond to Workplace tickets Ensure consistent communication and processes
• Manage and update internal documentation and shared sites
• Collaborate with Global Workplace team on communications and internal projects
• Coordinate and maintain Workplace services and operations (i.e. micro-kitchens, janitorial services, maintenance, building access, employee amenities)
• At times support team with setup and takedown of furniture and equipment; reconfigurations, learning center, outdoor terrace, company meeting and special event. 
• Assist with space management and planning activities, office events, inventory, space allocation tracking, space utilization.
• Health and safety, participate in becoming part of the Emergency Response Team (BERT)
• Special projects as assigned by manager 

Who you are

• 2+ years of related facility experience
• High level of customer service and employee engagement
• Strong organizational and time management skills; ability to work with a high sense of urgency within established timelines, exercising consistent follow-through/follow-up when necessary.
• Must be available to occasionally escort vendors through the space during after-hours and weekends.
• Proficient in Google Workspace environment: Gmail, Google Drive, Calendar, Sheets, Slides and Forms.
• Willingness to learn new systems; ServiceNow, SiQ, LumApps, ZIPm Coupa, Concur.
• Some knowledge of ergonomics and life safety systems.
• Maybe required to move furniture and boxes weighing up to 40lbs