Flagship Store Manager

About Nisolo

We are a sustainable fashion brand made up of smart, creative, thoughtful people who are passionate about using their work as a force for good. Currently operating in the footwear and accessories space with a “.com first,” omni-channel approach, we are rapidly scaling and working to build a household name brand that will push the fashion industry in a more sustainable direction.

About the Role

Nisolo’s flagship store is a critical brand touchpoint for local and visiting customers. The primary responsibilities of this role are to improve brand awareness and drive efficiencies across retail and our HQ office.  

About You

• You view obstacles as an opportunity to get creative and problem solve.
• You are an exceptionally organized, self-starting leader who can prioritize well in a high-growth, “hands off” environment.
• You are humble, hungry, and smart (in that order). You know what you’re good at while still continually striving to improve and grow in all areas.
• You are hardworking and resourceful. You have an insatiable thirst for knowledge, seeing every challenge as an opportunity to learn. 
• You are an excellent communicator and can tee up opportunities for leadership in a clear and concise manner. 

Responsibilities

• Recruit, hire, train, and manage store personnel to achieve store sales goals while controlling expenses
• Manage and lead a team of employees, providing guidance, training, and performance evaluation
• Enhance associate training initiatives with a focus on product knowledge and exceeding customer expectations
• Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues promptly
• Develop the clienteling strategy and overarching objectives, refine quarterly
• Collaborate closely with the Director of CX to curate a seamless and consistent customer experience across in-store and online platforms
• Efficiently manage retail inventory restocking and destocking efforts  
• Uphold cleanliness and visual merchandising standards, leveraging support from the merchandising team
• Take ownership of planning and executing seasonal Warehouse Sales, aligning with organizational objectives
• Develop and deploy traffic-driving events, emphasizing brand visibility and customer engagement
• Oversee venue rentals at our flagship location, ensuring a seamless experience for clientele
• Support in various office admin responsibilities (less than 5 hours/wk) 

Skills & Qualifications

• Proven experience in retail management
• Strong organizational and leadership skills
• Ability to think both strategically and tactically in a high-energy, fast paced environment
• Demonstrated ability to manage multiple projects and prioritize work
• Exceptional interpersonal, motivational, and communication skills
• Experience motivating others and driving store performance

Compensation: Based on previous experience and expertise. 

Timing: Applications are accepted on a rolling basis. Only candidates who pass through to the interview round will be contacted. The goal hire date for this role is February 2023. 

Location: Nashville, Tennessee