Fleet Dispatcher / Customer Service Representative

A growing recycling company that specializes in green building projects, is seeking a DISPATCHER who will assist our current team with managing our customer base and fleet of roll-off and box trucks. We are located in Northeast Philadelphia, just off of I-95; personal transportation is strongly recommended. The ideal candidate will have experience with logistics, customer service, and managing a wide range of tasks in a busy environment. Experience with trucking logistics or dispatch in the construction, recycling or waste industry is a plus, but not required. Entry level candidates will be considered; we will train the right person with an exceptional skill set. Candidates must be exceedingly well organized, flexible and enjoy contributing to and supporting a dynamic team. The ability to complete a variety of tasks in a timely and accurate manner is crucial to this role. Candidates must be able to interact with customers in a fast-paced environment while maintaining a positive, professional, and solution-oriented attitude. Remaining calm, proactive, resourceful and efficient under pressure is necessary. The ability to work as part of a team and work independently and instinctively with a strong attention to detail is equally important. DUTIES AND RESPONSIBILITIES • Engage with customers in a friendly and professional manner while actively listening to their requests for service. • Process client and driver requests in an accurate, efficient, and organized fashion. • Offer support and solutions to customers in accordance with the company's values and customer service policies. • Handle a high call volume to assist the team with processing 150-200 orders per day • Direct all other incoming calls to the appropriate party and clearly relay messages where necessary. • Be able to work independently (without constant supervision) to prioritize tasks and work under pressure while maintaining a high level of accuracy and meeting deadlines. • Manage multiple projects simultaneously to successful completion. • Maintain records of contacts and project data accurately while being mindful of the details and the larger systems. • Be able to adjust his/her daily work schedule as needed to contribute to a fast-paced work environment. QUALIFICATIONS • Customer service experience is a must • Excellent communication skills -- both written and verbal • Strong working knowledge of MS Office, including Word, Excel, and Outlook • Experience working independently and under pressure while producing quality work • Time management skills This is a full-time in-person position that includes a full benefits package and offers potential for growth. It is a Monday-Friday 40hr per week position (8.5hr shift with a 30 minute unpaid lunch); occasional Saturdays will be required. This is the perfect opportunity for the right individual to join a growing, exciting company and a committed team of employees. Our company is well-recognized for contributing to advancements sustainability, and we are seeking the best candidate to help us achieve our goals. Our company is committed to ensuring equal opportunity in all employment decisions, policies, and practices and is compliant with all EEO regulations. **Resumes must be submitted to be considered.** No phone calls please. COVER LETTER IS RECOMMENDED but not required. Candidates submitting a cover letter are encouraged to include explanations to one or more of the following: 1. A situation where you were able to maintain integrity during challenging circumstances. 2. A time when you benefited from a positive teamwork experience. 3. An instance where paying attention to small details really mattered. Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Retirement plan • Vision insurance Schedule: • 8 hour shift • Monday to Friday • Rotating weekends Experience: • Dispatching: 3 years (Preferred) • Customer service: 3 years (Required) • Microsoft Office: 3 years (Required) Ability to Relocate: • Philadelphia, PA: Relocate before starting work (Required) Work Location: In person