Fleet Engineer - Corporate IT

Role Description

Our Corporate IT Engineering team is seeking a highly motivated and experienced Fleet Engineer to manage and optimize our global endpoint fleet across Windows macOS and ChromeOS. With Dropbox actively expanding its Zero Trust security program and modernizing endpoint management this role will be crucial in ensuring employees have secure reliable and seamless device experiences that enable productivity from day one.

You will be a key partner and subject matter expert working with Security Corporate Infrastructure and IT Support to deliver streamlined onboarding workflows empower self-service and maintain compliance across the fleet. The ideal candidate will possess a strong understanding of endpoint management platforms (Intune Jamf Google Admin) excellent problem-solving skills and a passion for balancing enterprise-grade security with great user experience.

Responsibilities

• Manage and maintain the endpoint fleet across Windows (Intune) macOS (Jamf) and ChromeOS (Google Admin) including policies profiles configurations and integrations.

• Monitor device health performance and compliance; identify issues and implement optimizations to ensure security reliability and scalability.

• Provide technical support and training to IT Support and end-users on endpoint tools workflows and self-service capabilities

• Develop and maintain user documentation and runbooks for onboarding device setup and self-service processes.

• Design implement and maintain onboarding workflows automations and self-service portals to streamline device provisioning and improve employee experience.

• Evaluate configure and manage integrations between endpoint platforms identity systems and security tools to extend functionality and enforce Zero Trust.

• Implement and maintain endpoint security best practices (patching encryption conditional access) to protect company data and ensure compliance with SOC2 / ISO 27001.

• Partner closely with cross-functional stakeholders (Security Identity CorpInfra IT Support) to understand requirements and deliver effective solutions.

• Maintain accurate and up-to-date documentation of device configurations policies and processes.

• Stay current with the latest trends in endpoint management and Zero Trust proactively identifying opportunities for improvement and modernization

On-call work may be necessary occasionally to help address bugs outages or other operational issues with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

• 5+ years of experience as an Endpoint / Fleet Engineer managing Windows macOS and ChromeOS devices at scale.

• Strong hands-on knowledge of Intune Jamf Pro and Google Admin (or equivalent endpoint management platforms).

• Experience with scripting and automation (e.g. PowerShell Bash Python) to streamline device management and reduce manual tasks.

• Solid understanding of endpoint security practices including patch management disk encryption and conditional access.

• Familiarity with Zero Trust principles and how they apply to device and identity management.

• Excellent problem-solving and troubleshooting skills with the ability to analyze complex endpoint issues.

• Ability to work independently and cross-functionally with clear communication to both technical and non-technical stakeholders.

• Strong documentation skills with experience maintaining knowledge bases SOPs and onboarding guides

Preferred Qualifications

• Experience supporting enterprise-scale fleets (1000+ endpoints).

• Familiarity with compliance frameworks such as SOC 2 ISO 27001 or equivalent.

• Exposure to modern endpoint security tools (e.g. CrowdStrike Zscaler BeyondCorp).

• Knowledge of device lifecycle management best practices (procurement provisioning refresh and decommissioning).

• Experience designing self-service workflows or portals for employees.

• Relevant certifications in endpoint management security or operating systems (e.g. Microsoft Jamf CompTIA Security+).

• Experience working in agile IT or engineering environments with a focus on continuous improvement.