Flex Public Safety Applications Specialist

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Central Services organization provides the resources required to deliver solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Mobile Video, Evidence Management, Situational Awareness, Investigative tools, among other offerings.
Job DescriptionWorks with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include System Provisioning, Workflow Configuration, UI Customization, Training MSI Flex Jail, Conducting BPR, and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients who purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.Preferred Qualifications:

• Technical expert in Flex Applications.
• Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers.
• Ability to work a large/complex project independently.
• Create and deliver customized training (both remote and onsite)
• Must be able to execute, create, review, and modify ATP’s. 
• Excellent interpersonal communication skills. 
• SME on Flex; CAD, RMS, or Jail products. 
• SME on Client Installation of MSI products
• Ability to produce and deliver Business Process Review.
• Lead and organize AS resources on complex projects.
• Identifies and mitigates risks and communicates those to management. 
• Creates formal documentation for peers. 
• Trains and mentors new employees.
• Primary point of contact for application related issues. 
• Works with Product Management to communicate enhancement requests.
• Ability to provide all required customer training without assistance.
• Must be able to obtain necessary security clearance as required by government contract.
• Must be able and willing to travel up to 75% of the time.

Basic RequirementsRequired Skills:

• Associate's or Bachelor's Degree in Business, Criminal Justice, IT, Management, or Technology
• 5 years of experience in one of the following: Business Analysis, Field Service, Public Safety, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications with the Flex Product.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Candidate may reside anywhere in the US with access to a major airport for necessary travel

#LI-JM3

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.