Flex Talent Program Associate

WPP is hiring a Flex Talent Program Associate with a focus on creating an exceptional flex talent recruitment experience. We are looking for a dynamic self-starter that thrives in a fast-paced environment. This role is accountable for the contractor onboarding process and provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. 

What you’ll be doing

• Managing Supplier in-take calls for flex requests
• Reviewing candidate resumes for compliance with Program Standards
• Supporting Manager inquiries on how to action candidates
• Following-up with Managers to ensure continued engagement
• Creating and maintaining electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
• Communicating ongoing issues through the appropriate escalation process and providing timely feedback and replies to the end users.
• Updating the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
• Tasks may include requisition review, entry and maintenance using VMS technology, CM system and other systems as needed.
• Replying to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
• Handling furlough tracking and exception approval process; sending reminders for missing timesheets, assignments ending in 90 days, etc.
• Creating visa letters for time & materials contractors.
• Handling pre-ID/payroll request management.
• Replying to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.

About you

We want to set you up for success! To help us do that, here is what we are looking for from you:

• Completion of education equivalent to a US High School Diploma
• At least two (2) years’ work experience in a service level industry or one (1) to three (3) years’ experience in a customer service environment.
• A strong attention to detail and desire to improve efficiencies
• Able to work in a fast-paced and dynamic environment
• Proficient with Microsoft Office products.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?