Flexer Experience Associate

Description
We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, and we've been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
What You'll Do Here
The Flexer Experience Associate II is responsible for aiding in the empowerment of workers (Flexers) and helping to affirm their experience with Indeed Flex. The objective of the role is to help in providing consistent and robust engagement that will contribute to the overall Flexer Experience strategy as well as the broader business. Your work will seek to aid in an outstanding experience, aiming to grow worker retention and advocacy.
You will use a combination of engagement models, material creation tools, technology, and communication techniques to engage, inform, and provide an overall excellent experience for our Flexers. Having a kind, fun, engaging, and patient personality is key. You will need to use the Flexer Experience strategy to execute on the Flexer experience plan in a world in which needs are constantly changing.
Austin (hybrid) preferred, although the position could be US remote for the right person. You will report directly to the Flexer Experience Manager and may eventually report to another Flexer Experience Manager as the team grows.
Responsibilities & Duties

• Understand the overall Flexer Experience strategic plan, how your role fits in, and follow plans to meet objectives
• Support the execution of the Flexer Experience Communications & Change Management, Learning & Development, Research & Insights, and/or Loyalty (Rewards & Recognition) programs
• Seek guidance on challenging conversations and situations to support the team and Flexers
• Aid in updating learning materials, communications, reporting, and/or programs to engage Flexers
• Help deliver sessions or send communications to internal and external audiences as needed
• Gather feedback and understand what went well, areas for improvement, root causes, and collaborate with others to make improvements as needed
• Support onboarding, shift operations, Flexer support, payroll, etc; leverage and learn current practices and processes and provide relevant feedback to the team for improvement opportunities

Requirements
Qualifications and Skills

• Ability to collaborate effectively in a fast-paced, changing, and rapidly scaling environment
• Understand how to deliver responsibilities related to strategic experience/engagement plans
• Basic knowledge of learning, communication, reporting, and/or appreciation/reward models
• Basic knowledge of working with data to create and deliver effective communications through tools such as Braze, Tableau, Microsoft Office/Google Workspace, Zoom, Google Meet, etc.
• Strong capabilities to command and engage audiences in virtual, as well as in-person environments to deliver training
• Ability to gain an understanding of the Flexer experience and act as a voice to those individuals within assigned objectives
• Passionate about employee engagement, user experience, and the customer lifecycle
• Excellent problem-solving skills, attention to detail, and organizational abilities to manage multiple priorities
• Emotional resilience in a fast-paced, ambiguous, but friendly working environment
• Exceptional communication skills, written and verbal, to collaborate effectively, build rapport quickly, and earn trust of internal and external stakeholders, employees, and customers

Benefits
Benefits

• $19.23 - $24.04 per Hour (This position is eligible for overtime pay)
• 25 Days PTO Annually (Prorated in 1st Year) + Birthday Off
• Sign-On Bonus
• Performance-Based Bonuses, paid twice yearly
• Generous Commission Structure
• Short Term Incentive Plan (STIPs)
• Unreserved Stock Options
• Comprehensive Medical, Dental, and Vision Insurance
• 401K
• Access to all Company & Employee Benefits
• 8 Public Holidays + Last Week of the Year Off, Paid
• Allotment of Duvet Days Available
• Laptop + WFH equipment
• Amazing company culture
• Flexible Work Arrangements
• Volunteer days
• STIPs (Short Term Incentive Plan)
• Regular team-building events

You're the right fit at Indeed Flex if...

• You're a great communicator and highly collaborative. We are best when we all pull in the same direction.
• You don't mind doing the work, whatever it is - you can see the impact at the end and you're in it for the long haul.
• Data is your heart and soul - you know you need it to drive you in the right direction.
• You're proactive and always willing to learn.
• You can navigate the ambiguity and high levels of autonomy in an upscale environment - you know what we're about and want to be part of it.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Where legally permitted, Indeed Flex requires all individuals attending or working out of Indeed Flex offices or visiting Indeed Flex clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed Flex office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed Flex will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.