Flexible Services Outreach Coordinator-1

POSITION SUMMARY:

The role of the Flexible Services Outreach Coordinator is to outreach to members to engage them in the Accountable Care Organization (ACO) Flexible Services nutrition and housing programs. The Flexible Services Outreach Coordinator will follow defined timelines in order to meet program requirements and goals. This entry level coordinator is responsible for documentation in the electronic platform and complying with all data entry, data integrity, and data tracking requirements.

Position: Flexible Services Outreach Coordinator-1

Department: Population Health

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Perform outreach activities to identified ACO members in need of flexible services support, including but not limited to phone calls, text messages, emails, and mail.
• Contact and inform ACO members of the option to receive flexible services. In some cases, complete a basic assessment to determine that ACO member meets program eligibility.
• Assist the member in navigating and accessing flexible services and other social supports within their local community.
• Attend and participate in meetings and trainings as required.
• Perform other duties as assigned.
• Establishes and maintains strong working relationship with internal and external partners
• Identifies opportunities for operational improvement and demonstrates willingness to try new approaches.
• Serves as a representative of BMC Health System adhering to the highest professional standards, mission and values, and PHI requirements.
• Works collaboratively with other staff and leaders to advance the program, making every effort to meet established goals.
• Records and maintain tracking mechanisms and documentation supporting high quality hand-offs and reporting.
• Documents in care management system, EHR, and excel as required.
• Promotes an environment of teamwork and collaboration.
• Must adhere to all of BMC's RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree in social work, human services, nursing, psychology, sociology, or related field; or
• Associate's degree and at least one year professional experience in the field; or
• Minimum of three years of relevant professional experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None

KNOWLEDGE AND SKILLS:

• Knowledge of healthcare systems.
• Outstanding interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with patients and families, general public, staff members, and other organizational leaders.
• Ability to establish and maintain positive working relationships.
• Experience in community health and outreach.
• Ability to work independently and to make decisions based on established policies and procedures.
• Demonstrated ability to work independently, manage multiple projects and prioritize in a fast-paced environment.
• Exceptional organizational and time management skills and ability to work independently and as part of a team.
• Excellent oral and written English communication skills.
• Fluency in Haitian Creole, Spanish and/or Portuguese preferable.
• Understanding of how language, culture and socioeconomic circumstances affect health
• Desire to work with diverse, multi-cultural and multi-lingual populations.
• Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, Outlook) and web browsers. Proficiency with data entry and data tracking.
• Ability to coordinate efforts with other team members.
• Demonstrated prudent judgement and professional presence and demeanor.
• Creative problem solver.
• Ability to adapt to changes in healthcare delivery at local and systems level.
• Proven relationship-building skills, ability to participate in work teams.
• Reliability, commitment to setting and meeting goals is a must.
• Excellent interpersonal skills required to effectively develop and maintain strong working relationships across all levels of the organization.
• Ability to provide exceptional customer service to patients.
• Ability to engage patients' interest in meeting their health care needs.