FMS Service Coordinator

We are honored to have been named a Star Tribune Top Workplace for a third year in a row! This year, Accra has been awarded the Culture Excellence Awards for Innovation and Work-Life Flexibility.

This award is a reflection of the incredible team we have here at Accra where each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

Accra Offers:

• Work/Life Flexibility
• Professional Development Opportunities. Brand new! In-house supervision provided for LSWs.
• Generous Paid Time Off options
• Free Mental Health/Wellbeing Program
• Health and Dental Insurance for full time employees
• HSA + FSA for full time employees
• Retirement Plan
• Company Paid Disability & Life Insurance for full time employees

***This role is 100% remote and Bilingual is preferred***

About This Role:

The Service Coordinator is responsible for completing the intake process, educating clients and their representatives. Managing a full caseload of clients with high level of customer service.

• Meet with clients and their representatives to complete the intake process, review consumer support plans (CSPs) from the county and initiate services with Accra Consumer Choice.
• Monitor and document service delivery on an on-going basis.
• Manage caseload of clients with high level of customer service and mathematical skills.
• Educate clients on role and responsibilities as a participant-employer.
• Provide technical assistance and information to families.
• Communicate with the participant, representative, county case manager, referral sources, co-workers and Accra support services.
• Be comfortable in working with a variety of settings and communities.
• Coordinate service delivery and accommodation with other members of the Accra team, including Qualified Professionals, HR staff and others.
• Maintain knowledge and understanding of DHS HCBS waiver regulations, IRS, DOL, unemployment, worker’s compensation, liability, and best practices regarding participant-directed services.
• The ability to explain sometimes difficult concepts verbally and in writing to customers and coworkers.
• Ability to maintain a dependable work attendance and engage as part of a collaborative and integrated team.

About You:

•  Minimum one year experience working with individuals with developmental and/or intellectual 
  disabilities. 
• Bachelor’s degree in Human Services or related field preferred.
• Experience working with Waivered Services and/or PCA is a plus
• Ability to organize and prioritize 
• Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
• Maintain a high standard of professional courtesy, flexibility, confidentiality while working in a fast-paced office environment, independently and as a team member.
• Advanced skills in the use of office technology, including MS Office Suite with advanced skills in Word Excel and Outlook
• Must pass a background study with the Minnesota Department of Human Services.
• Have a valid driver’s license, clean driving record and reliable transportation to use for work driving purposes.