Forecasting Analyst II

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, working together in person and choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

The Forecasting Analyst will work within SimpliSafe’s Customer Experience department to assist with building, maintaining, and owning the forecasts for some of the department’s most operationally important metrics. Entails close collaboration within the Customer Experience Analytics team, as well as partnership with the senior-level stakeholders who will ultimately consume the forecast output. Involves identifying, gathering, and testing potential forecast drivers, working to improve model accuracy, developing a deep end-to-end understanding of planned business activities and their effect on the forecasted variables, layering assumption-driven modifications on top of model outputs, meeting frequently with stakeholders to gather inputs and share results, identifying and exploring drivers of forecast error, publishing monthly forecasts, and tracking forecast accuracy. Success is defined primarily by forecast accuracy, both on an absolute basis as well as relative to previous forecasts. 

Primary Responsibilities Include:

• Assist in building and maintaining 1 or more different forecasts for critically important variables within SimpliSafe’s Customer Experience department 
• Develop strong relationships with key partners in loyalty, growth, customer marketing, and contact center teams
• Utilize SQL to gather and analyze data for use in the modeling process
• Work with stakeholders and consumers of forecast output to gain deep understanding of planned business activities and macro factors, and quantitatively incorporate these elements into forecasting work
• Investigate and quantify potential drivers of forecast error, present findings, and devise methods to reduce error with each subsequent reforecast
• Understand and adapt to a constantly changing operating environment
• Deliver forecasts within an accuracy band established with stakeholders
• Develop and execute a plan for continually improving forecast accuracy over time

• Bachelor’s degree (preferably in statistics, mathematics, or a similar quantitative field)
• Minimum of 1-2 years of experience in data analytics and/or forecasting
• Proficiency in SQL (or similar database query languages)
• Proficiency in Microsoft Excel and PowerPoint
• Experience with Tableau (or similar BI platforms)
• Solid understanding of statistics
• Excellent analytical skills
• Strong interpersonal skills
• Ability to clearly communicate across all levels of the organization

• Formal exposure to machine learning modeling applications in a professional working environment
• Experience with Python (or similar scripting languages)
• Experience working in a consumer products or subscription business

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].