Foreclosure Manager

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Foreclosure Manager, Foreclosure plays an important role in the organization by ensuring high-levels of productivity, efficiency, compliance, and service levels for one or more of the following areas: title transfers, foreclosures, reinstatements and/or post foreclosure. The role is responsible, under limited direction, for managing and training employees, setting objectives, assigning work/projects, updating internal procedures, ensuring document quality control, and other activities related to overseeing the operations of a highly functioning department.

Essential Functions

• Monitor metrics and work pipeline in order to maximize productivity, efficiency, compliance, and service levels, and minimize detrimental losses for area(s) under supervision.
• Coach and hold team members accountable for timeliness, accuracy, and completeness of work, and ensure all regulatory compliance deadlines are met.
• Hire, train, coach, discipline, and exit team members.
• Regularly monitor and communicate status of files.
• Prepare and analyze productivity reports, identify trends and issues, and provide appropriate status updates to leadership.
• Review proof of claims, and escalate issues to legal counsel when necessary.
• Assist in the generation of invoices via calculating fees and providing supporting documentation when necessary.
• Audit files and supporting documents for accuracy and completeness; provide approvals as appropriate.
• Close files, retaining records in accordance with required retention periods.
• Respond to and coach team members on issues that represent higher risk and/or fall outside of scope of their normal responsibility.
• Work with business analyst to ensure systems are updated, tested, and audited to reflect modifications to policies and procedures.
• Use expertise to analyze and resolve escalated foreclosure-related issues.
• Audit work of direct reports; perform tactical quality control over department output to ensure quality of work.
• Perform daily and monthly reconciliations.
• Review and authorize check requests related to refund and demand requests.
• Interpret and communicate work procedures and company policies to staff.
• Identify and stay current on changes in industry regulations and recommend changes to internal policies, procedures, and systems to incorporate new/changed requirements.
• Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.
• Provide backup in the absence of other department managers.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required, Bachelor's Degree preferred, along with a minimum of five years total mortgage loan servicing experience required, with at least three years in a supervisory/lead role.
• Expert-level knowledge of mortgage foreclosures, defaults and bankruptcies, including overall processes and inter-relationships, standards and requirements, supporting documents, terminology, compliance and regulatory requirements related to functional area(s) of expertise and supervision.
• Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Basic math skills required.
• Proficiency with data entry, Microsoft Word, Excel and Outlook required.
• 10-key by touch preferred.
• Familiarity with document retention software; Blitzdoc preferred.
• Ethical, with a commitment to company values.

Supervision

Number

Job Titles

5-8

Foreclosure Assistant, Foreclosure Specialist, Sr Foreclosure Specialist

0
• Works independently with low supervision of work, depending on experience
• Applies sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocols
• Hire, train, coach, discipline, and exit team members
• Travel: 0%

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.