FP&A Manager, Customer Success

WHAT YOU'LL DO:

BirdEye is looking for a driven finance professional to play a key role in reporting and planning

activities in addition to providing analytics in support of the Customer Success organization. The

role will be responsible for collecting, validating, analyzing, and communicating financial and

operational data to drive key business decisions and efficiency in growing the Success team. This

role reports to the VP of FP&A and is based in our headquarters in Palo Alto or our office in Dallas.

Open to remote for the right fit.

Responsibilities:• Become the trusted partner to the leaders of the Success team, working with them on

analyzing financials and key business metrics, including headcount efficiency ratios,

customer retention and renewal rates, and product adoption• Build detailed, scenario based, financial models to track and analyze investment priorities

and evaluate potential alternatives and their impact on the company's overall performance• Manage the annual financial and operational budget and the quarterly and monthly financial

forecasts for the Customer Success and Onboarding organizations• Design and deliver robust and scalable reporting methodologies where you can quickly

synthesize information, structure a concise, clear presentation of findings to an executive

audience

Requirements• Bachelor's degree in Accounting, Finance, Economics, Business or related field• 5+ years of relevant work experience in SaaS/Technology field• Proven success in understanding businesses and model-building; cross-functional

collaboration to implement new processes• Strong analytical mindset with an attention to detail and the ability to identify and quickly

resolve data issues / needs• Excellent communication skills• Thrive in fast paced startup work environment and manage tight deadlines; Flexible and

adaptable to change of priorities• Positive, can do attitude• Advanced Excel skills; Proficiency in Salesforce, NetSuite, and other relevant financial

systems/software