Franchise Development Advisor

This is an in office position at our Omaha, Nebraska office

Manage the Performance Solutions Implementation Team, workflows and metrics for the implementation and optimization of various programs, systems and processes for the North American franchise network.  

Responsibilities

• Facilitate an environment of teamwork and collaboration.
• Develop a cohesive and collaborative partnership and act as a liaison with members of work teams specific to the programs, processes and systems the team will implement or optimize.
• Support franchise offices going through the various implementation or optimization processes to determine operational program, process or system needs/changes, work quickly to adapt and manage the dynamic needs for operational support through effective internal & external communication
• Work closely with franchise owners and/or program/system or process teams to ensure implementation or optimization plan is aligned with operational needs and is easily adoptable by the North America franchise network.
• Develop appropriate knowledge or expertise in the program, process or system in order to effectively take team members and franchise owners through the implementation or optimization process.  
• Ensure all appropriate scripting, resources and training for team is available prior to Implementation or Optimization “go live” point.
• Responsible for ensuring Implementation & Optimization pipelines are plentiful and monthly success metrics are being met. 
• Continuously seek out gaps or areas of opportunity within the organization for future implementations or optimizations
• Provide training to departments in the Home Office as needed. 
• Travel as needed to fully support above objectives. Expected travel 25% or more.
• Participate in portions of new owner training as required.  

About you:

To succeed in the role, you’ll need:

• Bachelor's degree in business.
• Five to seven years of related business management experience, or an equivalent combination of education and work experience may be considered.
• Understand and uphold the policies and procedures established by Honor and the related role to the Performance Solutions Department. 
• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staffs.
• Ability to engage, evaluate and connect the right opportunities to our existing business goals, priorities and processes.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills. 
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Ability to find joy and fulfillment in supporting and providing service to others.
• Ability to present a professional appearance and demeanor.
• Ability to reach with hands and arms to operate office equipment.  
• Ability to perform duties in a professional office setting.
• Ability to work evenings or weekends as required.
• Ability to travel approximately 25% of the time.