Fraud Analyst - Bank Changes

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

As a Fraud Analyst and a member of the Paymode-X team, you will spend your time authenticating bank account updates for Paymode-X customers by applying investigative and analytical techniques to identify account takeover fraud. You will be working in our proprietary systems as well as leveraging online public and private third-party research tools to validate the details of these critical updates to prevent fraudulent activity. 

In this role, you'll perform research and investigate discrepancies, manage an independent caseload, escalate suspicious behavior to senior Fraud teams for in-depth risk analysis and review. You are encouraged to think creatively, identify nuances, and make routine critical decisions.

How you'll contribute:

• Review and authenticate the legitimacy of bank changes made by customers within the Paymode-X Business to Business Payment Network
• Ensuring critical update information is complete and accurate, and work with customers (via phone and email) to obtain missing information
• Analyze data elements for discrepancies and red flags to identify fraudulent account takeover activity
• Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk
• Communicate with financial institutions and communicate with customers to verify bank account information and gather business documentation
• Promote a risk-aware culture; ensure efficient and effective anti-fraud practices by adhering to required policies and procedures
• Interact with various levels of Leadership to identify process improvements

What will make you successful:

• Experience researching online and analyzing data sets
• Detail-oriented, organized, and able to work with a sense of urgency
• Thriving in a queue-oriented work load to support a team
• Experienced computer skills and proficient with Microsoft Office software
• Curious puzzle solver with analytical, research, and problem-solving skills
• Experience working in Banking, AML, Fraud, KYC Due Diligence, on-boarding commercial clients, reviewing various business documentation preferred
• High School Diploma or GED required; Bachelor's degree in Criminal Justice, Criminology, Accounting, Business, or similar course of study track or career interest

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.