Fraud and Chargeback Analyst

We’re growing! Don't miss the opportunity to be part of our global team as our Fraud and Chargeback Analyst - Day Shift

About us:

At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

As a Global Fraud and Chargeback Analyst your main objective is identifying and mitigating fraudulent activities through analysis and prevention measures. Also, optimizing chargeback processes to ensure accuracy, compliance, efficiency, and customer satisfaction and provide business improvement ideas

Why iVisa?

• Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
• Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
• Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
• Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.

As a Fraud and Chargeback Analyst - Day Shift you'll be responsible for:

• Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend).
• Work on reducing chargeback rates and improving the chargeback win rate.
• Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed.
• Maintain accurate documentation/register of chargeback cases and fraud prevention activities.
• Contact customers for fraud prevention and to avoid refunds/chargebacks and follow up
• Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions
• Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention.
• Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures.
• Elaborate biweekly and monthly reports making sure that data is accurate and updated.
• Update training protocols of the area proposing best practices and automation where possible.
• Collaborate with internal departments to gather necessary information for chargeback dispute analysis.

What will make us choose you?

• Proven experience in chargebacks and fraud prevention.
• Proficiency in data analysis tools (Advanced Excel, with the ability to create reports).
• Availability to work from 9 AM to 6PM CEST.
• Strong analytical and problem-solving skills
• Detail-oriented with a strong sense of urgency.
• Self-driven, constant learner and motivated to give the best of himself.
• Excellent communication skills, both written and verbal.
• Advanced English and Excel level.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.