Fraud & Dispute Resolution, Manager - Sr. Manager

As the Fraud & Disputes Resolution Manager, you will be responsible for Avant's consumer claims and dispute resolution strategy, which includes tracking and remediation of fraud claims and transaction disputes, driving operational and strategic planning, defining and documenting business requirements,
and leading a team of analysts responsible for resolution of fraud claims/disputes, all while upholding our commitment to exceptional customer service.
Responsibilities
• Oversees and manages the staff and day-to-day operations of the Fraud Claims Recovery Department
• Take ownership of Avant's chargeback strategy development and deliver tangable business benefit and value (e.g. loss avoidance, expense optimization, enhanced customer experience).
• Define Avant's overall strategy and business requirements for intake and
timely resolution of consumer fraud claims.
• Creates a control environment to measure recovery success.
• Drive reductions in chargeback losses, customer complaints, and operational costs through the development of data driven solutions, implementation of automation, monitoring, and collaborating with internal partners and external vendors.
• Partner with Avant's compliance, operations, and financial product teams to ensure that disputes and fraud claims are handled within regulatory guidelines and uphold Avant's CX principles.
• Build and utilize reporting tools to monitor activity and risk, review and understand latest fraud claim & dispute trends, and communicate directional areas of focus to the business, operations and Analytics.
• Managing daily staffing and workflow, and ensuring adherence to department quantity and quality standards.
• Establish and implement departmental processes, procedures, goals and objectives including business strategy, workforce planning, incentive development, and staff development
Qualifications
• Bachelor's degree required or 8+ years' of relevant fraud experience
• 6+ years' experience managing a fraud operations teams
• Strong analytical skills
• Excellent written and oral communication skills to succinctly and accurately communicate issues and recommendations to internal stakeholders
• Proficiency with Microsoft Office and SQL
• Self-motivated, highly-organized, team leader with a passion for fraud
• Able to work efficiently in a fast paced, changing environment with competing priorities
Check out our Avant Blog!
We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to our values, we hope you'll come contribute to our awesome culture.
Why Avant is the place for you:
At Avant, we believe our values make a difference:
Authenticity. We show up to work as our whole selves and make sure others can too.
Collaboration. We can only succeed when we do so as a team.
Problem-Solving. The harder the problem, the more satisfying the solution.
Customer. We are all owners of the customer experience.
Initiative. Plan. Adapt. Get Sh!t Done.
We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
Some of our benefits include:

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) Match
• Unlimited Paid Time Off
• Flexible Work Environment
• Generous Paid Parental Leave
• Lunch Allowance (Fooda) and In-office Snacks
• WFH Stipends for our Remote Employees
• Access to LinkedIn Learning for Professional Development
• No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)
• Summer Fridays
• Fun In-Office and Virtual Social Events
• And who doesn't love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date or before working in or visiting our Chicago office. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.