Fraud & Disputes Operations Manager

We are in search of a diligent and analytical Manager for our Dispute and Fraud Operations teams. The ideal candidate will have a strong emphasis on problem-solving in the realms of disputes and fraud prevention. You should possess excellent people management skills, coupled with an analytical perspective. A dedication to addressing and resolving complex challenges in the field of disputes and fraud is crucial. The successful individual will demonstrate proactive initiative, keen attention to detail, and showcase superior operational and team leadership skills in high-stakes situations.
What you'll do at Avant:

• Oversee teams tasked with safeguarding Avant's and our customers' financial interests. This includes investigating hight risk accounts, fraud rings, member claims, analyzing, and processing dispute inquiries related to credit accounts, all while adhering to Regulatory Requirements and Association rules.
• Define Avant's overall strategy and business requirements for intake and timely resolution of consumer fraud claims.
• Proactively identify and analyze emerging fraud trends, ensuring the team is always one step ahead in fraud prevention and detection.
• Spearhead initiatives to reduce chargeback losses, customer complaints, and operational expenses. This will involve devising data-backed solutions, championing automation, and fostering collaboration with both internal teams and external partners.
• Proactively identify and analyze emerging fraud trends, ensuring the team is always one step ahead in fraud prevention and detection.
• Formulate and implement scorecards to monitor the fraud operations team's compliance and productivity objectives.
• Cultivate and maintain relationships with internal departments such as Compliance, Financial Product, Engineering, and Data.
• Craft comprehensive reports on team activities and provide updates to the senior leadership team.
• Play an active role in crafting and refining fraud policies and procedures.
• Harness reporting tools to monitor risks and activities, discern emerging fraud and dispute trends, and convey areas of emphasis to the business, operations, and analytics sectors.
• Define and set in motion departmental processes, objectives, and strategies, encompassing aspects like workforce planning, incentive structures, and team development.

Why you are a fit for Avant:

• 6+ years' experience managing a fraud operations or dispute operations teams; 3+ of those years in a management role that included sourcing and hiring talent, scaling operations, and providing ongoing coaching and feedback to team members
• Excellent written and oral communication skills to succinctly and accurately communicate issues and recommendations to internal stakeholders
• Technical skills must include SQL, Excel, and Tableau/Looker. Python experience is highly preferred but not required.
• Excellent written and oral communication skills to succinctly and accurately communicate issues and recommendations to internal stakeholders
• Self-motivated, highly organized, team leader with a passion for fraud
• Able to work efficiently in a fast-paced, changing environment with competing priorities

Check out our Avant Blog!
We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to our values, we hope you'll come contribute to our awesome culture.
Why Avant is the place for you:
At Avant, we believe our values make a difference:
Authenticity. We show up to work as our whole selves and make sure others can too.
Collaboration. We can only succeed when we do so as a team.
Problem-Solving. The harder the problem, the more satisfying the solution.
Customer. We are all owners of the customer experience.
Initiative. Plan. Adapt. Get Sh!t Done.
We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
Some of our benefits include:

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) Match
• Unlimited Paid Time Off
• Flexible Work Environment
• Generous Paid Parental Leave
• Lunch Allowance (Fooda) and In-office Snacks
• WFH Stipends for our Remote Employees
• Access to LinkedIn Learning for Professional Development
• No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)
• Summer Fridays
• Fun In-Office and Virtual Social Events
• And who doesn't love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date or before working in or visiting our Chicago office. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.