Job Description
ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.
The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.
ID.me is a credential service provider compliant with federal standards for digital identity verification.Â
In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
We are looking for a Fraud Investigations Analyst to join the ID.me Fraud Team. In this role, you will work daily with Data Scientists, Engineering, Customer Success Managers, Legal, and Member Support teams to analyze a broad range of user activity to identify fraudulent behavior. You must be familiar with fraud analysis and investigative techniques, and you should possess the creative problem-solving abilities necessary to suggest new methods of analysis and prevention.Â
Responsibilities- Analyze user behavior to identify fraudulent activity such as social engineering fraud, account takeover (ATO), and identity theft through stolen personally identifiable information (PII)
- Research and identify fraudulent user activity and determine if negative behaviors are part of a larger pattern
- Clearly articulate fraudulent activity in written documentation by summarizing qualitative and quantitative analysis to be shared with internal and/or external partnersÂ
- Monitor user logs to identify unauthorized transactions and fraudulent accounts
- Support the development of fraud models by validating fraudulent activity and proactively recommending fraud signals for analysis
- Determine existing fraud trends by analyzing user accounts and application patterns
- Identify product and process improvements to prevent fraudulent activities
- Recommend anti-fraud processes and controls for changing user patterns and trends
- Work closely with the Member Support team to research and take action on user accountsÂ
- Be a key cross-functional analyst across the Product, Engineering, and Member Support to influence and inform security and product decisions
- 5+ years of experience in one of the following areas: Investigations, Intelligence Analysis, Cybersecurity, or Data Science
- Extensive experience with illicit fraud techniques, tactics, and procedures
- Excellent verbal and written communication skills; you have the ability to deliver technical data in a digestible format to stakeholders of all technical literacy levels
- Proficiency with fraud detection software and tools
- Strong analytical/problem-solving skills
- Exceptional attention to detail
- Ability to work remotely, independently, and autonomously, as well as part of a cohesive team
- Excellent time management, prioritization of tasks, and ability to meet deadlines with little supervision
- Bachelor’s degree in psychology, criminal justice, or a technology/quantitative discipline (preferred)
- Strong analytical/problem-solving skills
- Thrives on high pressure and high stakes work
#LI-JS
#LI-REMOTE
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
Date Posted
11/06/2023
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4
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