Fraud Investigations Analyst

About the Role:
Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix office, Monday - Friday from 8:00am - 5:00pm.

What You’ll Do:

• Conduct thorough investigations on suspicious transactions by utilizing internal data and open-source research tools to detect fraudulent activity.
• Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products
• Recognize and escalate potentially suspicious trends for further review.
• Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners

What We Look For:

• 2-3 years of BSA/AML, Investigations, or Fraud related experience
• Bachelor's degree required
• Experience working in a production-based environment and managing an assigned work queue
• Strong interpersonal, analytical, and problem-solving skills
• Outstanding verbal and written communication skills, attention to detail, and the ability to work independently
• Experience managing large datasets

Nice to Have:

• Advanced Excel knowledge
• CAMS, CFE, Zendesk and/or CGSS preferred
• Prior experience in FinTech or start-up environment
• Proficiency in SQL

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development 
• Paid parental leave
• Health & wellness initiatives

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