Fraud Investigations Manager

Location: Icon 1, WA15 0AF

About Online Fraud

The latest figures report 4.5 million cases of fraud in the UK alone and as payment and transaction mechanisms multiply and organisations become more complex, the risk of fraud grows. As targets become more attractive, individual fraudsters are joined by well-resourced, organised criminal enterprises.

About the Fraud Department

The Fraud department are involved in all parts of the fraud process, from awareness and prevention to detection and resolution, using our award-winning in-house built fraud platform, THG Detect. Analysts, agents, investigators, data scientists and management work as a unit to find effective ways to combat fraud at THG. This team interacts with almost every other team in the business; there is never a dull moment.

About the Role

The Fraud Investigations team is responsible primarily for ‘Detection & Investigation’, whilst working closely with the wider Fraud team on all other areas. We are looking for someone with specific experience identifying fraud and abuse in company systems and processes, investigating root cause and managing complex fraud problems through to closure. Someone who understands the fraudulent mind and can see beyond presented facts.

Responsibilities:

• Support Audit, Human Resources, Information Security and Finance Teams with queries, monitoring and investigations
• Assess and resolve referrals for Investigation from the Fraud Team and Customer Service
• Work closely with our Fraud data science and engineering teams on developing prevention strategies and identifying patterns of fraud and abuse
• Review and monitor BI reports in line with current threats to the business and undertake actions where appropriate, including, but not limited to reviewing process/controls
• Brand Protection activities such as marketplace audits, proactive detection of online groups, forums, pages, unauthorised resellers and persons of interest who seek to defraud THG
• Monitor, investigate and act on THG misuse of staff discount and other benefits
• Proactive monitoring of sales queues for either organised fraud or decisional issues and reporting findings to relevant management

Requirements:

• Excellent communication and interpersonal skills
• Experience with Open Source Intelligence
• Experience conducting investigations/ Investigative experience in a similar role (Finance/ audit/ compliance)
• Certification such as ACFS or CFE (or equivalent)
• Experience producing high quality reports. Proficiency in the Microsoft family of products (Outlook, Word, PowerPoint, Excel, Access, One Note)
• Familiarity with brand protection and channel distribution concepts
• Ability to maintain utmost confidentiality
• Familiarity with AML would be beneficial
• A demonstrated ability to work effectively in a fast-changing environment
• A natural inclination to and affinity to all thing’s fraud: Ability to think like a fraudster and anticipate vulnerabilities and potential exploitation
• An apolitical team player who doesn’t get rattled easily and focuses on getting things done

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.