Fraud Operations Lead

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a Fraud Operations Lead you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

Job Description 

As the Fraud Operations Lead, you will lead the Bank's efforts in identifying, monitoring, and mitigating fraud risks across all banking operations. This role requires strategic oversight to enhance fraud detection capabilities, implement effective risk management strategies, and ensure compliance with regulatory requirements. This role will report into the Head of Core Operations for Trust.

The Role Responsibility: 

1. Strategy Development: 

• Develop and implement comprehensive fraud prevention and detection strategies aligned with the bank's risk appetite
• Stay informed about industry trends, emerging fraud threats, and regulatory changes.
• Conduct regular audits and assessments of fraud control processes to identify gaps and areas for improvement.

2. Leadership and Team Management:

• Lead and manage the fraud operations team, including hiring, training, and performance evaluations.
• Foster a culture of risk awareness and continuous improvement within the team.

3. Fraud Detection and Prevention:

• Oversee the implementation of fraud detection systems and technologies including rule management
• Analyse fraud data to identify patterns and vulnerabilities, developing proactive measures to mitigate risks.

4. Policy Development:

• Establish and maintain fraud prevention policies and procedures in compliance with regulatory requirements and industry best practices.
• Periodically review and update policies based on new threats and changes in the regulatory landscape.

5. Collaboration:

• Collaborate with other departments (e.g., Customer Service, Operational Risk Head, AML/CDD team, Product team) to enhance the overall fraud risk management framework.
• Work with law enforcement and external agencies to address and investigate fraud incidents.

6. Reporting and Analytics:

• Prepare regular reports for senior management on fraud trends, incidents, and the effectiveness of fraud prevention efforts. 
• Utilise data analytics to improve decision-making and enhance operational efficiency

7. Customer Awareness:

• Work with Product team to develop programs to improve customer awareness on fraud and scams

Role Specific Technical Competencies:

Our Ideal Candidate: 

• 10 to 15 years of experience in fraud prevention, investigation, or risk management within the banking or financial services sector.
• Strong understanding of fraud detection technologies and methodologies.
• Good understanding across banking fraud schemes that are relevant to a Digital Bank, with in-depth knowledge of Payment Fraud
• Excellent analytical, organizational, and leadership skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Appetite for continuously improving and streamlining processes and the way we work.
• Self-motivated, delivery focussed and able to work well under tight timelines and pressure.
• Able to thrive in a VUCA (volatile, uncertain, complex and ambiguous) environment typical of fast growth startups

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Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that's what we care about. So come as you are. 😊

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.