Fraud Program Manager, IV

Credit Karma depends upon our users' trust.  We earn and maintain that trust by demonstrating our commitment to safeguarding their information.  The CK Money Risk and Payments team has the critical responsibility of protecting Credit Karma's members by securing our online processes and preventing online fraud and abuse throughout the Credit Karma product suite.

What you'll do:

• Leads implementation of strategic initiatives by partnering with various internal and external stakeholders as required; complexity of initiatives may vary and usually involve multiple stakeholders across the enterprise to develop, maintain and mature our fraud operating procedures and processes
• Drives improvement and change across multiple teams and defines new fraud detection techniques and processes.  Documents and engages appropriate partners to train analyst staff on new processes.
• Provides direction and guidance to Fraud Operations to improve performance, partnering cross functionally to remove roadblocks as well as leads initiatives with  key business partners to improve member experience.
• Utilizes spreadsheet (Excel or Google Sheets) proficiency, advanced SQL, and Python skills for the creation and management of risk/opportunity data sets
• Ability to create, manipulate and maintain data sets to support recommendations for efficiencies and/or improvement in risk identification

What we are looking for:

• 2+ years of experience with SQL and Python skills to manage data
• 5+ years experience in a Fraud Operations role at a regulated financial institution
• Bachelor's degree or equivalent practical work experience

What we would like to see:

• Demonstrates ability to manage multiple projects with minimal guidance 
• Builds effective relationships with internal/external stakeholders.
• Strong knowledge of the fraud management life cycle and industry trends.
• Problem solving mindset for building fraud solutions across multiple disciplines
• A fun and positive attitude!

Benefits at Credit Karma includes:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Education Perks
• Paid Gift Week in December

Pay Transparency Notice: Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base for this role is $153,819 plus equity and benefits.