French Language Program Manager

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Localization team at Stripe aims to create the best user experience across various markets and languages. Our mission is to ensure that Stripe feels at home everywhere, regardless of the language or regional preferences. The work of the Localization team isn't merely about translating words; it's about making Stripe's online payments platform more accessible, inclusive, and efficient for our worldwide user base. We play a fundamental role in Stripe's mission to grow the GDP of the internet.

What you’ll do

As the French Language Manager at Stripe, you will work cross-functionally to drive the French language localization efforts, ensuring all user-facing content is linguistically accurate and culturally relevant. You will be both a language expert and a crucial communicator, liaising with internal teams and external vendors to meet and maintain high linguistic standards. Your responsibilities will span from overseeing the translation and quality assurance of content, to spearheading the localization of new products and features. In addition, you will collaborate on globalization strategy, contribute to team-wide initiatives and projects, and share collective learning and development within the team.

Responsibilities

•  Assert full ownership and authority of the French Localization Program at Stripe, driving the linguistic strategy and making key language decisions to ensure outstanding quality of all French user-facing content.
• Oversee translation, review, and quality assurance of content, safeguarding alignment with Stripe's brand voice and style in French.
• Manage and update Stripe's French glossary and style guide, creating a consistent linguistic approach across all localized content.
• Address linguistic queries and issues, both internal and external, swiftly and efficiently, acting as the go-to authority for all French language matters.
• Monitor the success of language quality initiatives and leverage data-driven insights to inform continuous improvement strategies for the French language program.
• Act as the primary contact during French language emergency communication processing, ensuring real-time and accurate responses.
• Advocate for the interests of French-speaking markets within Stripe, aligning the French language localization strategy with wider business objectives.

Shared Responsibilities

• Liaise with internal teams, working together to maintain high linguistic standards and meet delivery deadlines across all languages.
• Contribute to overarching localization projects and initiatives, leveraging personal expertise to improve processes and outcomes.
• Participate in rotating responsibility of managing the team Slack channel, ensuring timely and effective responses.
• Collaborate with the Localization Quality Program Manager to refine and enhance overall localization strategies and efficiencies.
• Engage in team-wide learning and development, staying abreast of industry trends and best practices.
• Document insights and experiences to contribute to the team's shared knowledge base, assisting in onboarding and training of new team members.
• Support fellow Language Managers during peak periods or in their absence, ensuring uninterrupted delivery of services.
• Collaborate in preparing regular reports and reviews, providing data and insights from the French program to inform wider team strategy.
• Actively participate in continuous process improvement within the Localization Team.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

As a French Language Manager at Stripe, you will spearhead French localization efforts, ensure linguistically accurate and culturally apt content, and interface with teams and vendors for delivery deadlines and linguistic standards. You will oversee translation, quality assurance, and French emergency communication. You'll participate in team initiatives, prepare periodic reports, and foster team learning and development.

Minimum requirements

• A native French speaker with a comprehensive understanding of French culture and trends.
• Full professional proficiency in English.
• Have a minimum of 3+ years experience in the localization industry, particularly in localization or language program management. 
• Technically proficient in working various translations management systems and best practices. 
• A team player with outstanding communication skills, capable of fostering strong relationships.
• Committed to continuous learning and staying updated with industry trends.