French-speaking Senior Credit & Collections Representative

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.

Position Summary:

As the Credit and Collection Team, our main role is to support business growth while mitigating the financial risk to Thermo Fisher Scientific by timely collection of debt on allocated portfolio of customers. In this position you will handle the calculation, approval and maintenance of credit limits for new and/or existing customer accounts. The team performs regular order hold review and support the decision-making process for order release. You will collaborate on internal projects, support junior team members, and drive operations-related engagements with collaborators.

Key responsibilities:

• We analyze our customers' financial status for terms of sale and appropriate credit limits and maintain them according to company policy and Sarbanes-Oxley requirements.
• We proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments. You will plan and prioritize customer calls regularly to improve collections on the largest open invoices.
• Our Collection software has to be updated at all times with actions and follow-ups taken. Applying our partnerships internally, we are also facilitating customer query resolution in a timely manner.
• Attention to detail, compliant routine, accurate reporting of numbers as well as contact maintenance is important to succeed.
• In this role you have the opportunity to showcase your talent and bring your ideas to the Practical Process Improvement (PPI) approach.
• Beyond the usual tasks you may expect various and exciting ad hoc responsibilities/tasks to be assigned from time to time by Team Leader.

Qualifications:

• Engage with various levels of internal and external customers, and therefore strong communication, effective interpersonal skills and judgement, tact and subtlety are all key.
• The position requires strong problem solving skills and open minded mentality to understand and appreciate our role in the world of Thermo Fisher.
• Proactive approach in contacting customers to follow up on overdue debt is needed, especially on the phone.
• Organization skills are valuable to ensure the timely completion of a large volume of work.
• Success requires a validated understanding of relevant accounting systems, policies and procedures as well as system knowledge.

Benefits:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.