Fresh Truck Operations Assistant

Fresh Truck Operations Assistant - Full Time

Organizational Overview

About Fresh is a Boston area nonprofit on a mission to strengthen communities by getting healthy food to the households that need it most. Our programs are built to be integrated into community health systems and are designed to scale with our partnerships and emerging opportunities.

About Fresh currently operates two programs 

• Fresh Truck mobile markets bring affordable, healthy food closer to low-income neighborhoods throughout Boston
• Fresh Connect is a digital payment platform that enables healthcare providers to subsidize the cost of healthy food for patients and analyze the health-related impacts of improved diets.

Job Description 

The Fresh Truck Operations Assistants play a crucial role in the Mobile Market team. They strive to make the shopping experience delightful and unique for our customers. This position requires a versatile set of skills, including food handling, inventory management, and customer service. We seek an individual who has an unwavering enthusiasm for promoting fresh produce, fostering community connections, and advocating for food equity to join our team.

As part of your role as Operations Assistant, you will be supervised by the Market Manager Lead and overseen by Market Managers at weekly and pop-up markets and online order pick-up. Your responsibilities will include:

• Providing friendly, efficient, and courteous customer service to maintain a positive experience for market customers.
• Loading produce onto mobile markets and arranging them on shelves for display. 
• Checking produce quality and ensuring that it meets company standards.
• Checking out customers and helping them with their purchases.
• Training volunteers on the tasks assigned to them and the company’s policies.
• Bagging and restocking produce as needed. 
• Distributing online orders as delegated.
• Organizing the warehouse after produce load-in/out.
• Maintaining Fresh Truck equipment to ensure operational efficiency.
• Conducting inventory checks and completing online inventory reports to ensure that products are adequately stocked. 
• Cleaning mobile markets at the end of your shift. 
• Answering customer questions and helping them with their needs.
• Acting as an ambassador and educator for SNAP/HIP/EBT and other local/state/federal public benefits that increase people's purchasing power (appropriate training will be provided).
• Supporting adherence to COVID safety protocols at market locations.
• Driving an extended cargo van, 19 feet long, when necessary. 
• Working on at least one working group or special project to design and implement projects that impact the community, including social action activities, operations projects, and support work to improve our environmental footprint.

Who you are

• Willingness to grow, adapt and learn alongside About Fresh as it evolves.
• You embrace working within diverse community settings and with a strong sense of social justice, 
• Being multilingual (Spanish, Haitian Creole, Portuguese, Cantonese, Vietnamese, Russian) is a huge plus, 
• You understand and are prepared to troubleshoot emergent issues/challenges that come along with working with vulnerable populations. Additional training will be provided.
• Relentless organizer (community and operational) capable of improvising to ensure positive, justice-based market experience as well as operational delivery and fulfillment
• Have the drive to show up and do the work in very hot and very cold conditions, remembering that the work that we do is important and necessary.
• Background and knowledge in volunteer and community work is a plus. 
• Understanding food justice and food systems is a plus.
• Grit - you’re willing to get your hands dirty, comfortable with some heavy lifting
• Some experiences in one or a combination of the following: customer service, operations and supply chain management, food/grocery retail, and/or food service; experience with an early-stage startup is a plus.

Requirements

• A valid Massachusetts Driver’s license with a good driving record points no higher than 4
• Ability to lift ~50lb on a regular basis
• Work collaboratively across the About Fresh team
• Ability to work a flexible schedule Monday through Saturday (35-40 hours, always paid for a 40-hour workweek; overtime available when necessary)
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other machinery if necessary
• Ability to work in a wet, hot, and cold environment
• Positive attitude and love for food and people

COVID-19 safety protocols

• About Fresh requires its colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
• Proof of vaccination or accommodations will be required before your first day of work. 

What you’ll get

• Work with a dynamic, dedicated, and diverse team to make it easier for people to get the food they need to be healthy, happy, and hopeful
• The salary range for this position is $47,500 (~$23/hour)
• Competitive benefits package provided for employees and eligible dependents, including full employer-paid health, subsidized dental, and vision coverage
• 3 weeks paid vacation time, plus the entire Christmas week off, and 14 paid company holidays
• 401k retirement savings matching
• Personal learning and development funds
• Fitness reimbursement
• Free fruits and vegetables from Fresh Truck’s mobile market

About Fresh practices equity, inclusion, and belonging throughout our programming, hiring practices, and organizational design to create a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and making decisions in service of our mission. About Fresh staff represent a wide range of racial, socioeconomic, gender, religious, and national identities—we value the depth this brings to carrying out our mission. About Fresh is an equal opportunity employer.

About Fresh Culture Code

We’re Driven by People
We honor people by listening to their experiences and sharing our own. We do our best at work when we nurture relationships and care for people and our partners. 

We’re About Learning
We are audacious learners and program builders. Our persistence and confidence in learning drives our ability to solve complex problems and engineer impactful solutions.

We Come Through
We deliver in everyday and big moments. We greet our work with a deep sense of responsibility and discipline, knowing that people rely on our work, and are betting on us to shape the future of food equity.

Food is ❤️
We believe food is our culture, happiness + health. Our work is inspired by moments of joy, connection, humor, and healing that happen when we gather around food.