FRIDLEY CUSTOMER ORDER MANAGEMENT MANAGER

FRIDLEY CUSTOMER ORDER MANAGEMENT MANAGER

Description

Leads the day-to-day Customer Order Management operations for a specified team or site. Ensures alignment with global supply chain strategy to deliver operational efficiency to meet customer needs. Designs the appropriate organizational structure to meet business needs and maximize resources while providing coaching, mentoring and development.

Leads Customer Order Management teams; maximizes collaboration between teams to create a participative environment that maximizes team performance

Ensures Customer Order Management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions

Contributes to the development of the local Supply Chain strategy, vision and goals with the site leader; Ensure all employee work-plans support this strategy

Manages overall communications and interactions between global Customer Order Management stakeholders and site operations on all order processing and customer matters

Conceptualizes, develops, and implements strategy/tactics between Materials and Customer Order Management functions to improve overall order throughput and meet financial targets.

Sets clear, strategic direction for teams to work cross-functionally to improve the overall order life cycle and customer experience

Develops functional excellence and expand support for all lines of business

Creates and ensures a customer-focused culture is in place to support a global customer base; works with customers directly to resolve escalated queries

Develops a comprehensive communication plan that facilitates proactive interactions with global customer base to improve efficiency in daily operations

Orchestrates team's involvement with global system implementations/projects and act as expert consultant for global Customer Order Management

Owns and continues to redefine departmental metrics; ensures full utilization of metrics/data to drive process improvement and work priorities

Manages departmental budget and Annual Operating Plan (AOP) process

Ensures alignment of initiatives and on-going dialogue with key stakeholders (for example: Sales/Marketing, Materials, Logistics, Plant/Warehouse, Distribution)

Visits key customers, as per plan, to understand concerns and develop relationships; analyzes customer inquiries to identify recurring user problems, recommends solutions, and identifies where order management processes can be improved. Tracks improvements to closure, and communicates progress to customers

Facilitates demand control meetings to drive decision making on forecast consumption, including drops/rolls and customer order prioritization; management of demand control analytics

Provides output from demand control meetings to the demand planners to enable integration into long term forecast (demand plan)

Identifies and manages abnormal demand within the demand control window

Qualifications

Skills

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Ensures accountability - Holding self and others accountable to meet commitments.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Develops talent - Developing people to meet both their career goals and the organization's goals.

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Education, Licenses, Certifications

College, university, or equivalent degree in Supply Chain, Business Administration, or related subject required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Advanced level of relevant work experience required; customer order management; customer-facing; supply chain/logistics; international trade experience preferred

• COM PLT representative
• Lead the FRD team ensuring customer requirements are meet
• Act as the FRD SC conduit for all regional sales
• Work closely with other supply chain function to identify and lead process improvement work
• Act as the go to person for the full COM team including non-report
• Explore - understand how best to interact with the LOB for us to be successful in these segments
• Support any strategic initiatives to help grow the business as the Global COM representative
• Champion - Develop - Support the re integration of home workers into a new normal environment

Job SUPPLY CHAIN PLANNING

Primary Location United States-Minnesota-Minneapolis-US, MN, Fridley, Cummins Power Generation

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Feb 24, 2023, 2:00:00 AM

Unposting Date Ongoing

Organization Power Systems Business

Req ID: 230001MN