Front Desk Coordinator

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. 

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

We are seeking a friendly, organized, and customer-focused individual to join our team as Front Desk Coordinator. You will be the first point of contact for visitors and callers, ensuring a positive and professional experience. This role involves managing various administrative tasks, including inventory management, mail processing, carrier invoicing, welcoming guests, and assisting with special projects as needed.

Key Responsibilities:

1. Greeting and Welcoming:

1. • Warmly welcome all visitors, clients, and employees as they arrive at the front desk area.
   • Provide exceptional customer service by addressing inquiries and directing individuals to the appropriate departments or personnel.
   • Ensure visitors sign in and issue visitor badges as needed.
   • Maintain a polished and professional appearance in line with company standards.
   • Offer beverages and assist guests while they wait

2. Invoice Processing: 

• Process electronic checks and carrier invoices.
• Prepare invoices to be sent out to the correct parties.
• File and maintain all invoices received from carriers

3. Office and Inventory Management:

• • Monitor and maintain office supplies, ensuring that inventory levels are adequate and reordering as necessary.
  • Collaborate with different team to place orders and receive deliveries.
  • Keep the reception area tidy and presentable at all times.

• • Report any maintenance or repair needs to the appropriate department.
  • Coordinate with cleaning staff to ensure a clean and organized workspace

4. Mail and Package Processing:

• • Sort and distribute incoming mail and packages to appropriate recipients.
  • Prepare outgoing mail, including coordinating shipments and postage.
  • Manage and maintain accurate records of incoming and outgoing mail.

5. Administrative Support:

• • Support various departments with administrative tasks, such as data entry, document formatting, and research.
  • Collaborate with team members on company-wide initiatives and projects.
  • Maintain confidentiality of sensitive information and documents.
  • Assist in organizing meetings, appointments, and conference room bookings.
  • Provide administrative support, such as photocopying, faxing, and scanning documents.

Qualifications:

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Proven experience in a receptionist or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to interact with diverse individuals.
• Proficient in using office equipment, including multi-line phone systems, photocopiers, and printers.
• Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Professional and courteous demeanor.

Perks and Benefits:   

   OTR provides a competitive, comprehensive compensation package for our full-time employees:     

• Eligibility for Individual and Company bonus programs  
• Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability  
• Pet Insurance, Paid Family Leave, Employee Assistance Program  
• Fully Paid Maternity Leave  
• 401(k) with Company Matching  
• Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
• Travel Stipend to support Work Life Balance
• Leadership Development and Training
• Continuous Learning + Professional enhancements
• Weekly Catered Lunches + Casual Dress Code 
• Company Paid Fitness Membership  
• Volunteer Days and Opportunities with Company-Partnered Charities  
• Internal Inclusion programs   

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer