Front Desk Coordinator

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.  

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016! 

We are seeking a friendly, organized, and customer-focused individual to join our team as Front Desk Coordinator. You will be the first point of contact for visitors and callers, ensuring a positive and professional experience. This role involves managing various administrative tasks, including inventory management, mail processing, carrier invoicing, welcoming guests, and assisting with special projects as needed. 

Key Responsibilities:

Greeting and Welcoming:

• Warmly welcome all visitors, clients, and employees as they arrive at the front desk area. 
• Provide exceptional customer service by addressing inquiries and directing individuals to the appropriate departments or personnel. 
• Ensure visitors sign in and issue visitor badges as needed. 
• Maintain a polished and professional appearance in line with company standards. 
• Offer beverages and assist guests while they wait

Invoice Processing: 

• Process electronic checks and carrier invoices. 
• Prepare invoices to be sent out to the correct parties. 
• File and maintain all invoices received from carriers

Office and Inventory Management:

• Monitor and maintain office supplies, ensuring that inventory levels are adequate and reordering as necessary. 
• Collaborate with different team to place orders and receive deliveries. 
• Keep the reception area tidy and presentable at all times. 
• Report any maintenance or repair needs to the appropriate department. 
• Coordinate with cleaning staff to ensure a clean and organized workspace

Mail and Package Processing:

• Sort and distribute incoming mail and packages to appropriate recipients. 
• Prepare outgoing mail, including coordinating shipments and postage.
• Manage and maintain accurate records of incoming and outgoing mail.

Administrative Support:

• Support various departments with administrative tasks, such as data entry, document formatting, and research. 
• Collaborate with team members on company-wide initiatives and projects. 
• Maintain confidentiality of sensitive information and documents. 
• Assist in organizing meetings, appointments, and conference room bookings. 
• Provide administrative support, such as photocopying, faxing, and scanning documents. 

Qualifications: 

• High school diploma or equivalent; additional education or relevant certifications are a plus. 
• Proven experience in a receptionist or customer service role is preferred. 
• Excellent verbal and written communication skills. 
• Strong interpersonal skills with the ability to interact with diverse individuals. 
• Proficient in using office equipment, including multi-line phone systems, photocopiers, and printers. 
• Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
• Strong organizational skills and attention to detail. 
• Ability to multitask and prioritize tasks effectively. 
• Professional and courteous demeanor.  

Perks and Benefits:    

   OTR provides a competitive, comprehensive compensation package for our full-time employees:      

• Eligibility for Individual and Company bonus programs   
• Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability   
• Pet Insurance, Paid Family Leave, Employee Assistance Program   
• Fully Paid Maternity Leave   
• 401(k) with Company Matching   
• Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays 
• Travel Stipend to support Work Life Balance 
• Leadership Development and Training 
• Continuous Learning + Professional enhancements 
• Weekly Catered Lunches + Casual Dress Code  
• Company Paid Fitness Membership   
• Volunteer Days and Opportunities with Company-Partnered Charities   
• Internal Inclusion programs    

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness. 

OTR Solutions is an Equal Opportunity Employer