Front Desk Representative - MGM Grand Detroit

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs

• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes

• Partner with Housekeeping and other related departments to meet guest expectations and special requests

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish

THE IDEAL CANDIDATE:

• One (1) year face to face guest service experience

• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

• Effective listening abilities with strong judgment skills

• Knowledge of accommodations room capacities and amenities

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

• Work varied shifts, to include weekends and holidays