Front Desk Representative/Receptionist

Job type: Part-Time/Full-Time

Location: San Jose, CA

Salary Range: $20 - 25 Per Hour

Who we are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Whom we are looking for:

Think Academy U.S. is looking for Front Desk Receptionist. As the first point of contact for our valued clients and guests, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at our front desk. 

What You Will Do:

• Greet and welcome visitors, clients, and employees with a warm and professional demeanor
• Answer and direct phone calls promptly, providing accurate information and transferring calls to the appropriate departments 
• Build up a good parent relations by providing necessary consultations and school information to parents
• Manage the reception area, ensuring it is clean, organized, and presentable at all times
• Provide general administrative support, including data entry, filing, etc.
• Assist in maintaining office supplies inventory and placing orders when necessary
• Handle inquiries and resolve complaints in a professional and courteous manner 

How You Can Be Qualified:

• High school diploma or above; additional certification in office administration is a plus
• 0-2 years industry experience in administration, office management, school and academic management, customer service is highly preferred
• Able to lift 25-30 pounds/11-13 kg
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational and multitasking abilities, keen attention to detail
• Passionate about the education industry and enjoys working with kids
• Proficient computer skills including Microsoft Office Suite and basic knowledge of office equipment (e.g. printers, scanners)
• Demonstrated problem-solving skills and the ability to think on your feet 
• Bilingual in Mandarin and English is highly preferred, but not required. 
• Available and willing to work during weekday evenings and weekends