Front End Implementation

Description and Requirements
Position Summary
Front End process handles the initial implementation process for New Business Cases. The process begins after final underwriting and concludes with the enrollment process. All Automated cases (non-excluded) are routed to the GOSC for Automated case setup on the MetLife U.S Affiliated Systems.
The main steps include• Ensuring the appropriate steps have been taken to accurately process a New Business case - a) Electronic receipt of New Business submission paperwork of Automated new business cases b) Updating documents with the status
c) Reviewing UW Notes
d) Retrieve process checklist from Workdesk• Ordering Dental/Vision ID cards via KitTrak (Web-based application)• Creating/sending Welcome/Risk Letter to SSA• Loading SoldCase (Citrix application) with the necessary information (eg. Group name, Group address, coverage information, Broker information) to feed plan information to systems and certificates• Submit enrollment to GroupFacts via the ACS Web Intake System• Ensuring that all information (Group information including Rates) has been updated in GroupFacts and CDF before sending to the Back End Implementation Specialist• Updating/noting the appropriate systems (Soldcase, Groupfacts, ACS web intake) and/or documents (Pre_SC and Pre_Enroll_SC in Workdesk application).
#BI-Hybrid