Front End Lead - Eataly Silicon Valley

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Front End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.

• Handles monetary transactions and performs advanced cashiering duties
• Assists in supervising the Front End team to ensure optimal performance and guest experience
• Approves voids, employee discounts, returns and exchanges
• Processes and settles daily cash and credit transactions for all departments
• Processes and prepares shipment of daily cash deposits
• Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Processes and monitors currency orders to ensure that cash is always available for transactions
• Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
• Orders and monitors inventory of supplies needed for the Front End
• Documents, investigates, escalates and resolves employee or guest incidents
• Performs other duties as required or assigned

Qualifications

• 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
• Ability to handle money accurately and perform mathematical equations
• Intermediate computer skills including e-mail and Microsoft Office

Hourly Wage: Starting at $21-23 an hour, based on experience + merit increase + bonus in 2026.

Job Requirements

• Availability to work onsite with a flexible schedule often including weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Additional Information

GREAT PERKS:

• 20% discount on groceries and in restaurants 
• Free parking for full-time positions 
• Complimentary daily staff meals with a rotating offer every day
• Eligibility for employee referral bonuses

CONTINUOUS LEARNING AND GROWTH:

• Work with the highest quality Italian and local products
• Staff classes
• Possibility to grow at Eataly locations across North America (Boston, Chicago, Dallas, Las Vegas, Los Angeles, New York, Silicon Valley, Toronto, and more to come!)

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.