Front Office Informatics Specialist

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Job Summary:
The Informatics Specialist is a professional who is under the direction of the Manager of Clinical Informatics. This role is to provide informatics services to Directors, Managers, and staff. Participates in the assessment of needs pertaining to practice management / clinical information systems, including hardware, software, staff development and management support specific to front office operations. Provides content expertise that supports front office teams. Informaticians transform health care by analyzing, designing, implementing, and evaluating information and communication systems that enhance operational efficiencies, improve patient scheduling and registration experiences and improved patient portal experiences.
In collaboration with operational leaders, this role is responsible for the design, development, and implementation of the front office operations plans. Provides leadership and change management methodologies to advance the operations team utilization of informatics. Oversees end user optimization and efficiency, embeds evidence based, and analytics model to ensure patient outcomes and improve front office performance. Works with members of the information technology departments, Directors, Managers, super-users, clinical departments and other WHS personnel to
accomplish strategic goals.
Core Responsibilities and Essential Functions:
- Informaticians use their knowledge of practice operations and patient care combined with their understanding of informatics concepts, methods, and health informatics. Analyze workflows and be able to promote process changes to support the proficient use of the system. a.Assesses information and knowledge needs of health care professionals and patients. b.Able to characterize, evaluate, and refine operational processes. c.Works to ensure compliance with HIPAA and other regulatory requirements. d.Coordinates complex projects and assists project leader and manager where appropriate. e.Works independently on all routine assignments and strives to improve skills problem-solving abilities. f.Completes assigned projects on time. g.Assist in the analysis, development, testing, and implementation phases of new systems and future growth. h.Participates in the development of project-specific work plans and tasks. i.Provides leadership on assigned projects. j.Analyzes and evaluates present or proposed business procedures or problems to define data processing needs and workflow. k.Lead or participate in the procurement, customization, development, implementation, evaluation, and continuous improvement of front office information systems. l.Uses judgment and seeks assistance when guidelines, policies, and processes are inadequate, significant deviations are proposed, or when unanticipated problems arise. m.May mentor and/or lead staff as associated with operational improvement processes and / or projects. n.Maintains current knowledge with respect to relevant technology, equipment, and/or systems. o.Always maintains patient confidentiality. p.Assists with the optimization and enhancement phase.
- Provides support of multi-user operating systems, hardware and software tools, training, maintenance, and support of these systems. a.Helps identify, monitor, and resolve outstanding system/application problems and issues with practice management systems and third-party applications in a timely manner. b.Be a subject matter expert in one or more practice management systems to act as the system expert and liaison to end-users. c.Demonstrates the ability to learn and improve troubleshooting skills by actively participating in education programs. d.Conduct elbow support with end users either one-on-one or group sessions.
- Assist in creating education/training documentation that helps the end-users maximize the use of the features and functions of the application. a.Document projects, write and / or reviews user instructions and trains as needed. b.Serves as a professional role model within the front office settings. c.Initiates and promotes performance improvement activities designed to promote quality patient care and accountability.
- Assist in creating education/training documentation that helps the end-users maximize the use of the features and functions of the application. a.Document projects, write and / or reviews user instructions and trains as needed. b.Serves as a professional role model within the front office settings. c.Initiates and promotes performance improvement activities designed to promote quality patient care and accountability.
- Enhance professional growth and development through education programs, workshops or other educational opportunities that may be presented. a.Keep abreast of current events in informatics. b.Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills c. Performs additional duties as assigned.
Required Minimum Education:
Bachelor's Degree with 5 years of healthcare management experience Preferred
Associate's Degree with 7 years of healthcare management experience Required
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):
Epic Certification within 1 Year Required
Required Minimum Experience:
Minimum 5 years health-care management experience (7 years if Assoc Degree) Required
Required Minimum Skills:
Ability to read, write and speak the English language.
Strong customer service skills.
Proficient in the use of Internet browsers and Microsoft Office products.
Excellent verbal and written communication skills.
Must be organized and have the ability to analyze and trouble shoot problems
This individual must have good interpersonal skills and be able to work as part of a team
Ability to multi-task is essential, as is the ability to function in stressful and emergency situations.
Strong detail orientation and time management skills are required
Knowledge of clinical practice operations and clinical workflow in a office setting are necessary.

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