Front Office QA Manager

As a Front Office QA Manager, you will be playing a key role in Local IS Team, this candidate will contribute to supporting & testing Front-Office solutions in Japan in the Digital area, are integrated into regional solutions (Salesforce Solution, ERP Microsoft AX platform, marketing automation and loyalty engine) and work closely with Digital key users for high level requirements, will contribute to design / testing / support of the Front-Office applications (+ integration with Salesforce/ POS/ERP) for Japan:

• Digital & eCommerce Sites
• LINE applications integrated with CRM & Digital

RESPONSIBILITIES

• Guarantee compliance with the operational guidelines for test management at the PCIS (test plans, scenarios, dashboards, communication, etc.)
• Participate & be a testing referent on project planning with external test vendors.
• Maintain and develop the agile QA organization in agreement with the Front Office Manager
• Manage the implementation and/or maintenance of automated tests with the tools in place to secure the delivery & the run.
• Contribute strongly to good relations with Worldwide teams through regular synchronization points and identification of common topics.
• Collect and centralize Customer data by house to sustain a "customer centric" vision.
• Actively participate in common topics with the support teams to strengthen synergy on run activities.
• Be a force of proposal around the subjects of new technologies and QA process.
• Implement project acceptance strategies based on client Beauty Tech standards.
• Plan the acceptance of your projects & ensure its management.
• Ensure communication on QA at project team level (IT & Business)
• Actively participate in testing (and open related bugs)

PROFILE

• Minimum 5 years’ experience in digital & eCommerce testing, including 2 as a Test Lead
• Minimum Bachelor Degree in IT/E-commerce/ Computer Science
• Excellent spoken & written Japanese + fluent in English.
• Structured, able to provide regular and consistent reporting.
• Web + back sensitivity (mastery of multi-layer test logic)
• Sensitivity to the Customer experience & eCommerce challenges (knowledge in marketing/CRM is a plus)
• Ability to supervise testers and communicate with external vendors.
• Ability to report synthetically (in Japanese & English)
• Rigor and professional involvement
• Intellectual curiosity technical skills:
• Very Good functional understanding of retail Business and Digital / CRM topics
• Knowledge of Jira/qTest/PowerPoint/Power BI tools is a nice to have