Front Office Representative

Position Summary
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!

SHIFT:

Full Time | Part Time

WHAT WE OFFER:

Our quirky group offers a break from the repetition, with no two days that are ever the same. We a pleased to offer:

1st of the month following 30 days of service :

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!

• Employer paid Accident insurance and HSA contribution

• 401(k) Retirement Plan

90 Days:

• Paid Vacation and Sick Time

• 8 Paid Holidays

• Paid Bereavement

1 Year:

• Paid Floating Holidays

RESPONSIBILITIES:

As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to:

• Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel

• Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces

• Presenting a positive attitude and polished appearance to guest and team members

• Communicating effectively with all guests, staff and vendors

• Driving 10 person passenger shuttle to/from airport

REQUIREMENTS:

• Must be comfortable multitasking phone, computer and guest inquiries

• Must hold valid drivers license and pass a MVR background check and drug screen

• Ability to provide exceptional customer service and a Yes I Can! attitude

• Opera experience preferred

PHYSICAL DEMANDS:

• Ability to stand, stoop or bend for entire shift

• Ability to lift up to 20 pounds

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.