Frontend CS Manager

Job Summary
Reporting to the VP of Technical Product Management and Development, the Manager, Technical Product Management, Frontline Tools will define, develop, evolve, and deliver cutting edge Field Tech and Tech Support Agent tools. The Manager is responsible for driving the development and ongoing life-cycle support for Altice's emerging OneTech mobile app and OneAgent-TSR desktop tools, in addition to driving the back end that serves them.
Responsibilities

• Develop and refine Altice's emerging, new Technician and Sales Agents tools, its concept, and relevant roadmap, aligning it with the company's overall strategic goals.
• Leads effective brainstorming and strategic conversations
• Drives multi-scrum priorities, discovery and return on investments
• Identifies opportunities that arise from new technologies
• Establishes and gains acceptance of product roadmaps and backlog priorities
• Go to expert for our technical frontline employees' tools
• Writes clear thought leadership and workflow documents
• Connects work to company objectives during interactions with co-workers
• Drive a matrix organization, that partners with business-oriented product partners, as well as cross functional
• Work closely with cross-functional teams, including Field (tech) Ops and sales, to gather input and ensure product-market fit.
• Prioritize features, enhancements, and bug fixes based on demand and user feedback.
• Proactively solves problems with other scrums/functions, and avoids unnecessary conflict
• Continuously monitor tool performance and end-user satisfaction, making data-driven decisions for improvements.

Qualifications

• Bachelor's degree; MS or MBA preferred.
• Five to seven years' experience successfully managing high profile cross-functional products for major Telecommunication company.
• Minimum five years' experience in a product development and/or product operations role
• Experience in Field Operations and/or Sales is desired
• Strong experience with engineering and technical architecture for B2B solutions
• Proven experience with technical product management and product development
• P&L knowledge with a strong track record of growth and accomplishments/achievements
• Proven ability to collaborate across organizations.
• Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers.
• Robust understanding of customer behavior and experience using different channels to engage
• Knowledge of Jira and Confluence

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty