Frontline Support Engineer - Advertiser

Why Taboola?

• Taboola is the world's leading recommendation platform reaching over 500 million daily active users. We're growing rapidly, and have recently gone public on the NASDAQ.• We work with some of the biggest names in the business. Our clients include Business Insider, NBC, Wells Fargo, Adidas, and more.

• Adam Singolda, Taboola Founder and CEO says; "You can copy anything from another business but you can't copy a company's culture."

• If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow, and learn from and together with smart and talented people.

• At Taboola, we pride ourselves in making an impact on how people consume content across the world, a culture of transparency, passion, and a diverse, inclusive and friendly work environment.

• You can get to know us more by visiting our company website, careers site, Taboola Life blog and social media channels; Facebook, Instagram, Twitter and LinkedIn

Curious about what it's like to work at the world's number 1 discovery platform as a Frontline PS Support Engineer? We're glad you asked!

What is the key purpose of a Frontline PS Support Engineer?

As a Frontline PS Support Engineer working on the support team in Delhi, India. Support Engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved..

At Taboola, we currently work in a hybrid work model giving employees the flexibility to work from home a few days a week. We have offices in Ramat Gan and Beer Sheva and are looking to grow to additional locations such as Jerusalem, where our Taboolars have the opportunity to meet their teammates, connect with other teams and socialize with friends.

What are some of the things you do on a day-to-day basis?

• Serve as the first point of contact for Taboola's clients.

• Timely response to incoming customer support inquiries via email and support ticketing

system.

• Communicate urgent technical issues internally and externally.

• Troubleshoot technical issues and escalate issues internally as needed.

What skills and qualifications do I need? For this role it is essential that you have:

• Excellent communication skills in English, both verbal and written.

• Open for 24×7 shifts.

• Experience in Technical Support, SQL and some basic knowledge in APIs is a must.

• Strong multitasking, prioritization skills, and attention to detail.

• A motivated team player with a positive attitude and the ability to accept and give

productive feedback.

• Ability to stay calm and maintain performance when under pressure.

• Computer skills - experience working on Mac and PC.

• The will and ability to work in a fast-paced, ever-evolving environment and learn, learn,

learn!

Want to learn more about us, you're welcome to watch the latest News article about Taboola

Sounds good, how do I apply?

It's easy, submit your CV by clicking the "Apply" button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.