Fulfillment Supervisor

Department Summary
DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is looking for an experienced Fulfillment Lead to join our team, to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Key responsibilities:

• Support Fulfillment staff results
• Maintain workflow
• Coaching and training
• Communicating job expectations
• Planning, monitoring, and reviewing job results
• Initiating, coordinating, and supporting systems, policies, and procedures
• Audit team member performance for quality, productivity, inventory accuracy, and alignment with standards
• Monitoring steps of the process and addressing process variables
• Observing control points and equipment
• Monitoring personnel and resources
• Studying methods; supporting cost reduction initiatives; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between employees
• Assist the supervisor with completing production plans, accomplishing work results, establishing priorities, monitoring progress, resolving problems, and reporting results of the processing flow on shift production summaries
• Complete root cause analysis to address process variations and determine corrective action
• Maintain quality service by establishing and enforcing organization standards
• Ensures operation of equipment by calling for repairs and evaluating new equipment and techniques
• Provide manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, answering questions, and responding to requests
• Validate and provide input for revisions of procedures by analyzing operating practices, record-keeping systems, and forms of control, and implementing change
• Maintain a safe and clean work environment by educating personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures
• Support the production plan by filling in for missing personnel, accomplishing work results, driving established priorities, monitoring progress, revising schedules, resolving problems, and reporting results of the processing flow to the shift supervisor

Skills, Experience and Requirements
Education: High School Diploma or General Education Degree (GED) or equivalent combination of education and experience. Associate Degree preferred.
Experience:

• 2+years of equivalent experience
• 1+year previous experience using a computer

Skills:

• Ability to coach and positively influence employees to meet production goals
• Ability to manage processes, initiate and drive process improvement, and track consumables
• Demonstrated proficiency in production planning, controls and instrumentation, and tactical planning
• Must be comfortable dealing with complex problems and determining and applying solutions
• Ability to read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals.
• Must have strong written, verbal, and typing skills
• Sufficient visual acuity to detect abnormalities in product
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING ABILITY:

• Ability to think independently and have the capability of addressing team member problems
• Ability to make decisions on business process, routing of product through the factory, identification, and remediation of defects and issues within existing processes

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not a comprehensive list of all duties that may be assigned to this position.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands and fingers; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and analyze documents and instructions; frequent identification of letters, numbers, and symbols in a technology environment. The employee must have the ability to use a keyboard and equipment typically found in a manufacturing/warehouse work setting. Individuals must have the ability to lift 45 lbs. and stand for long periods of time and the ability to operate a pallet jack loaded with receivers.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in/near moving mechanical parts and may be in a non-temperature controlled work environment. The noise level in the work environment is usually moderate.
Manufacturing/warehouse environment.
Salary Range
Compensation: $54,650.00/Hour - $78,100.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check