Functional Analyst E-commerce

Company Description

Nice to meet you! We love new beginnings, which is why our clients rely on us for their digital transformation. We provide them with end-to-end solutions on customer engagement and experience platforms, enabling them to deliver the best possible customer experience.

In Belgium, we have offices in Diegem and Ghent and are part of the international SQLI Group. Our amazing team supports clients across various industries on everything from e-commerce to marketing-related projects. We ensure that our clients receive top-notch service across all e-commerce fronts, whether back-end or front-end.

We take a tool-agnostic approach, focusing on selecting and implementing the solution that best fits our clients' specific needs. As partners of SAP, Adobe, and Shopify, and with increasing experience in "composable" architectures, we integrate diverse components to deliver optimal results.

To strengthen our team, we are looking for an Experienced Functional Analyst E-commerce who can leverage extensive expertise to deliver tailored, high-impact solutions across various platforms for our clients.

Job Description

As a seasoned Functional Analyst, you will take a leading role in ensuring our clients’ business requirements are analyzed, defined, and implemented into robust e-commerce solutions. You will collaborate with clients, internal teams, and stakeholders to drive strategic decisions, implement solutions across multiple platforms, and deliver measurable business value.

Your responsibilities will include:

• Leading workshops to assess complex client challenges and translating these into actionable User Stories and requirements.
• Developing comprehensive business cases, comparing As-Is vs. To-Be scenarios and performing detailed Fit-Gap analyses to define strategic solutions.
• Designing technically sound solutions in collaboration with architects, leveraging a composable approach or selecting the best tools and platforms for the client.
• Advising clients on strategic decisions, including selecting the most effective solutions to support and enhance their commerce activities.
• Configuring platforms and drafting high-quality functional specifications for complex custom development requirements.
• Conducting in-depth client training and developing comprehensive test scenarios to ensure smooth adoption of solutions.
• Acting as a senior liaison between clients and internal team members, ensuring clear communication and alignment within an agile project methodology.
• Driving quality assurance by testing and validating proposed solutions and their functionalities.
• Supporting go-live phases and ensuring the smooth transition of solutions to clients.
• Providing mentorship and knowledge sharing within the internal team to elevate organizational expertise.

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Business Administration, or equivalent through experience.
• A minimum of 5 to 8 years of experience as an e-commerce Business or Functional Analyst.
• Proven experience working with various e-commerce platforms and delivering end-to-end solutions.
• Extensive analytical and problem-solving skills, with a proactive approach to addressing business challenges.
• Excellent communication and stakeholder management skills, with the ability to bridge technical and business requirements effectively.
• Strong expertise in SaaS software development and implementation processes.
• Deep understanding of e-commerce ecosystems, including composable architectures and tool integrations.
• Ability to work independently and as a senior team member, taking ownership of complex projects.
• Fluent in Dutch and English; knowledge of French is a plus.

Additional Information

What to expect:

• Exposure to a wide range of industries and projects, offering continuous learning opportunities.
• A challenging and impactful role with long-term career prospects.
• An attractive salary package with extensive benefits.
• Access to advanced training programs and certifications to refine your expertise further.
• Collaboration with a talented and passionate team in a dynamic environment.
• Clear career progression opportunities within a forward-thinking organization.

Offer:

• Company car with fuel or charge card.
• Net expense allowances.
• Group insurance.
• Hospitalization insurance.
• 13th-month salary.
• Flexible hours and generous vacation days.