Functional Analyst, HRMS

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Your Opportunity

We are looking for an Oracle Functional Analyst to be part of the evolution and enhancement of our Oracle E-Business Suite modules, including Oracle Financials, Projects, Payroll and HRMS, to meet the needs of our business.

As a Functional Analyst, you will collaborate with technical analysts and end-users to resolve tier 1 and tier 2 incidents/problems, perform regular and on-demand service delivery activities, and monitor/resolve processing exceptions by using knowledge of the front-end system procedures and data dependencies. You will also provide functional expertise in assigned project roles on implementing Oracle solutions.

Your Key Responsibilities

• Monitor and respond in a timely manner to incidents and service interruptions logged by the IT Service Center in the service management system.
• Provide functional expertise for assigned project role on implementing Oracle HCM and Taleo and other HR implementations.
• Contribute to the solution design, configuration, integration, testing, training, knowledge-transfer activities, and post-production support requirements.
• Guide the team with best business practices of the functionalities of Oracle HCM, Taleo and other HR solutions.
• Perform service delivery activities following pre-defined processes/procedures including period/quarter/year-end processing, table updates, etc.
• Execute a variety of tasks in support of acquisition migrations.
• Collaborate with and/or escalate incidents to functional developers/technical analysts when resolution through front-end does not appear evident.
• Identify opportunities to reduce or prevent incidents occurring such as educating/training end-users, or functional/technical changes.
• Log service requests with vendors and coordinate diagnostics, requested actions, and perform testing.
• Plan, prepare and execute functional and system testing, assist in issue resolution; and develop test cases as required.
• Consult business and system analysts on end-user system practices.
• Adhere to Stantec's Solution Delivery Framework, Incident Management, and Change Management procedures.

Your Capabilities and Credentials

• Understanding of the functional configuration and system flows that underpin an application to deliver functionality.
• Good understanding of HR and Payroll principles, concepts, and processes.
• Strong customer service orientation.
• Strong verbal and written communication skills with a professional demeanor.
• Strong interpersonal, organizational, time management, problem solving, and analytical skills.
• Understanding of end-user system practices and processes for a particular business domain.
• Strong system troubleshooting skills.
• Understanding of ITIL (IT Infrastructure Library) practices.
• Highly self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Limited off hours work required to support period close, year end and systems change activities.
• Demonstrated proficiency with the following:
  • Microsoft Office tools such as Word, Excel, Sharepoint and PowerPoint
  • Understanding internal system flows for a particular application domain
  • QA testing tools such as Qtest

Education and Experience

• Post-secondary degree in a related field or equivalent experience in relevant business domain
• 2-5 years of related experience
• Experience with any of the multiple functional areas in Oracle HCM, Taleo and Oracle EBS (HRMS, Payroll, Talent, Performance, Compensation, Learning Management)