Functional Consultant for Human Resources (TH)

FreeBalance is seeking candidates to work on a project on contract in Costa Rica as a Functional Consultant for Human Resources (TH).

Main Responsibilities:

• Implement and deploy FreeBalance solutions in accordance with the company’s ISO 9001:2015 certified implementation methodology.
• Manage customer expectations while advocating FreeBalance values and best practices.
• Conduct comprehensive business requirements reviews with customers, preparing detailed storyboards for approval and sign-off.
• Configure and demonstrate FreeBalance software to effectively illustrate the alignment between business processes and the solution.
• Develop and execute acceptance test plans, leading client acceptance testing of the configured FreeBalance software/system.
• Create comprehensive training materials and deliver product and user training sessions, including ‘Train the Trainer’ programs, tailored to meet client needs.
• Transfer knowledge to clients regarding project management, change management, and the effective use of FreeBalance solutions.
• Oversee daily project operations, managing scope, schedules, tasks, and ensuring the timely delivery of high-quality deliverables.
• Apply effective leadership skills to guide projects from initiation through to successful completion.
• Provide valuable feedback to product management on functional matters and future product requirements based on client insights.
• Regularly report progress on all assigned activities and deliverables to the Project Manager.
• Collaborate closely with the Project Manager and team to achieve all project milestones on time and within budget.

Qualifications:

• Bachelor’s degree in Human Resources, Information Technology, Computer Applications, or a related field such as Business Administration or Financial Administration, with extensive experience in human resources management.
• A minimum of 5 years of hands-on experience implementing ERP software, with a deep understanding of its functionalities and capabilities.
• Extensive knowledge of public sector payroll and human capital processes and procedures, including familiarity with relevant regulations and compliance requirements.
• Proven expertise in the implementation and deployment of software applications, with a strong focus on gathering and documenting requirements for software development and implementation projects.
• Prior experience in configuring HR systems and HRIS, including customization and optimization of system functionalities to meet specific business needs.
• A successful track record of collaborating with clients, building positive and lasting relationships, and ensuring client satisfaction throughout the project lifecycle.
• Professional demeanor with excellent interpersonal skills, enabling effective interaction with clients and colleagues at all levels of the organization.
• Strong analytical skills with the ability to manage multiple tasks simultaneously, prioritize workload, and meet project deadlines efficiently.
• Proficiency in both English and Spanish is essential, with strong communication skills in both spoken and written forms. Fluency in additional languages is considered an advantage.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.