Fund Accounting Manager

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

The Fund Accounting Manager is responsible for the management and direction of one or more of the business lines net asset value (NAV) production teams including: Trades, Cash and Capital Stock, Expenses, and Special Handling. This individual will have direct oversight of high volume activity, consistently complex issues and/or high level risk and exposure items that have significant impact on the achievement of department objectives. This will include management of a group of employees who typically receive direct management from Team Leaders and Supervisors.

Fund Accounting Manager

Client Servicing

• Establish service standards with CSG colleagues and ensure they are shared with and understood by team members and all internal support areas (Operations, etc.)
• Serve as an escalation point for client service issues and deliverables.
• Remain knowledgable of changing industry inititives and client service requirements
• Establish appropriate contacts with client service colleagues and internal departments.
• Work closely with client teams to stay abreast of client goals and strategies.
• Anticipate and identify clients' needs in order to match BBH products and services to those needs.
• Build overall credibility and foster trust with clients.

Control and Risk Management

• Oversee daily production and manage resources to meet stated deliverables
• Act as the primary point of escalation for Client service teams, Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.
• Ensure every process supported has an appropriate control and documented procedures and best practices are followed.
• Leverage or develop risk reporting tools and alleviate areas of potential risk

• Review and discuss issues requiring escalation with senior management

Leadership and Staff Supervision

• Lead and participate in inter departmental committees and project teams.
• Manage performance issues and disciplinary process for employees falling below set expectations.
• Manage team expenses at or below budget targets of FTEs and overtime
• Complete and oversee the completion of the BBH annual performance review process.
• Oversee promotion recommendations and compensation adjustments.

• Provide ongoing feedback and coaching to staff to improve individual and team performance. Manage performance issues and disciplinary process for employees falling below set expectations.

Strategy

• Develop and maintain process improvement objectives.
• Challenge and stream line functional tasks for maximum efficiency.
• Participate in new business and product meetings to ensure production strategies will enable controlled, scalable support.

Technology and Innovation

• Identify and prioritize system development initiatives to maximize productivity and mitigate risk
• Leverage department metrics to identify areas of high support cost and take steps to mitigate.
• Lead and assist in implementing the coordination of new business and product implementations and conversions.

Experience

• BS/BA degree.
• 7+ years of related industry experience.
• 4+ years prior supervisory experience.

• Ability to initiate, plan and follow through projects to completion.
• Exceptional client service skills.
• Strong aptitude for numbers, accuracy and organization.
• Strong interpersonal skills including the ability to build internal relationships toward managing client needs.
• Strong written and verbal communication skills.
• Creative problem solving skills including the ability to identify, recommend and implement solutions.

What We Offer

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
• A culture of inclusion that values each employee's unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston