Gainsight Administrator- Remote

SonicWall delivers Boundless Cybersecurity for the hyper-distributed era in a work reality where everyone is remote, mobile, and unsecure. SonicWall safeguards organizations mobilizing for their new business normal with seamless protection that stops the most evasive cyberattacks across boundless exposure points and increasingly remote, mobile, and cloud-enabled workforces. By knowing the unknown, providing real-time visibility and enabling breakthrough economics, SonicWall closes the cybersecurity business gap for enterprises, governments and SMBs worldwide. For more information, visit https://www.sonicwall.com/ or follow us on Twitter, LinkedIn, Facebook, and Instagram. Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking, and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support, or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.

Job Description:

• Create and maintain custom objects in Gainsight MDA to store data, including record identifiers and potential aggregation functions and/or custom formula fields.
• Gainsight administration – email campaigns, surveys, playbooks, workflows reports, dashboards, Implementation, version & environments hygiene, day-to-day maintenance.
• Monitor system performance and provide day-to-day end user support to all levels of the CS organization.
• Broad understanding Sales and Customer Success.
• Proactively offer recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
• Design and deliver new business requirements from key stakeholders.
• Coordinate and align with internal teams, such as IT, and Operations teams, to configure and develop the Gainsight environment to meet the needs of internal customers (including external integrations, rules, reports, dashboards, and workflows).
• Manage intake process by updating cases consistently and ensuring requests are properly routed and tracked.
• Point of contact for data inquiries, process questions, and functionality requests (Gainsight).
• Create and maintain documentation for all Gainsight requirements, projects and initiatives.

Required Qualification:

• 5 Years + Relevant work experience.
• Knowledge in Query Optimization, Data Debugging, ETL data flows, and database structures.
• General Data Analysis with ability to perform root cause analysis of issues for resolution in quick time.
• Experience in SQL Queries, Dynamic SQL, Analytical functions recommended / helpful.
• Knowledge of applications.
• Gainsight Admin Experience.
• Gainsight Administration Certified.
• Strong Salesforce user, administrative, configuration and reporting skills.
• Extensive background and experience with Excel a must.
• Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications.
• Strong communication skills, both written and verbal.
• Excellent critical thinking skills, ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
• Proven ability to meet tight deadlines, multi-task and prioritize workload.
• Ability to manage multiple competing priorities simultaneously and drive projects to completion.
• Must be a self-starter with ability to follow through on projects assigned.

Preferred Skills:

• Salesforce admin certification.
• Software industry experience.
• Experience working with and supporting global, distributed, and remote teams.
• Basic working knowledge of middleware.
• Channel or multi-tier distribution go-to-market experience.

SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and other protected status as required by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 215 countries.

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